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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 31499 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 31,499 reviews
  • Rated 4 out of 5 stars

    Great Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were for my gf her old ones acting up so i get her same ones she was happy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Best Wireless Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods Pro 2 are amazing. The sound quality is clear and balanced, and the noise canceling works extremely well, especially in loud environments. They fit comfortably in my ears for long periods, and the battery life is solid. Pairing with my iPhone was quick and seamless. I also like the transparency mode, which feels very natural. Overall, this is a high-quality product that lives up to the hype and is definitely worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro are definitely better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work pretty well. They don't charge as fast as my Samsung ear buds though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These apple airpro 2 are not worth the money spent. They don’t work when trying to connect to Siri nor do they work to hear nor speak when on phone calls. Either the microphones don’t work or they have a Bluetooth issue. It may be that they are not authentic apple products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding Noise Cancellation and Audio

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these AirPods Pro 2 for work calls and daily listening over the past month, and they've exceeded my expectations. The active noise cancellation is top-tier. It effectively blocks out office noise or street sounds, allowing me to focus during meetings or enjoy music without distractions. Transparency mode lets in just the right amount of ambient sound when needed, and the new hearing aid feature enhances clarity for conversations in louder environments. Audio quality is impressive with deep bass, clear mids, and crisp highs, plus spatial audio that makes everything feel immersive. The fit is secure and comfortable with the included silicone tips, staying in place during walks or workouts. Battery life provides hours of use, and wireless charging is convenient. Compared to standard earbuds, these offer premium features like seamless device switching and Siri integration. They're a great investment for anyone seeking high-end wireless earbuds. Thanks, Best Buy, for carrying innovative products like this!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked correctly for one day. The very next day, it started cutting out with audio and experiencing connection issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Nothing beats it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 are hands down the best earbuds I’ve owned. The noise cancellation is incredible — it blocks out everything from gym noise to airplane engines, and the new Adaptive Transparency mode lets me stay aware when I need to. Sound quality is rich and balanced, with crisp highs and punchy bass that makes music and podcasts a joy. They’re extremely comfortable, even for long listening sessions, thanks to the multiple ear tip sizes. Battery life is solid, and the case charges fast with either Lightning, MagSafe, or wireless pads. Pairing with my iPhone and MacBook is instant and seamless. If you want premium earbuds that make daily life quieter, clearer, and easier, these are 100% worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent but expected better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the earphones doesn't work great sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Pure Noise Cancellation loving it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro are a stunning mix of premium design, top-notch sound quality, and seamless Apple ecosystem integration that has made them my go-to earbuds. 1. Exceptional Sound and Noise Cancellation • Immersive Audio Quality: The sound is crisp, balanced, and offers impressive depth. Whether I’m listening to music, watching a movie, or on a call, everything sounds rich and clear. The bass has a satisfying punch without overpowering the mids and highs. • Active Noise Cancellation: The ANC is outstanding—blocking out background noise effortlessly. Whether I’m on a noisy commute or in a bustling cafe, the AirPods Pro create a bubble of peace, letting me fully focus on what I’m listening to. 2. Transparency Mode and Adaptive Features • Seamless Transparency Mode: I love how easy it is to switch to Transparency Mode, which lets in just the right amount of ambient sound. It’s incredibly useful for staying aware of my surroundings without taking out my earbuds. • Adaptive Audio: The new Adaptive Audio mode adjusts volume and noise control automatically based on my environment, making it a breeze to transition between quiet and noisy settings. 3. Premium Comfort and Design • Perfect Fit: The AirPods Pro come with multiple ear tips, ensuring a snug fit that’s comfortable even during extended wear. The in-ear design feels secure, whether I’m working out or taking calls. • Compact and Durable: The design is sleek and discreet, while the charging case is small enough to fit easily in my pocket. The AirPods Pro are also water and sweat-resistant, perfect for all-day wear in any setting. 4. Seamless Apple Ecosystem Integration • Effortless Pairing: Pairing with my iPhone and switching between Apple devices is nearly instant, and I love the auto-switching feature. Plus, the “Hey Siri” hands-free voice command makes it easy to control playback or get information without touching my device. • Find My Feature: The integration with the Find My app is super handy, especially for locating a misplaced AirPod or the case itself. 5. Battery Life and Convenience • Long Battery Life: With up to 6 hours of listening time with ANC, and an extra 30 hours with the charging case, I rarely worry about running out of juice. The wireless charging case adds even more convenience, making it simple to keep the AirPods Pro charged up. • Quick Charging: A quick five-minute charge gives around an hour of listening time, which is perfect for those busy days when I forget to charge them. Conclusion The Apple AirPods Pro are more than just earbuds—they’re a complete experience. They combine premium sound, powerful noise cancellation, and the convenience of seamless Apple integration into a lightweight, comfortable design. For anyone in the Apple ecosystem or looking for high-quality, intuitive earbuds, the AirPods Pro are a fantastic investment that truly lives up to the hype.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Game changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held off on buying the AirPods Pro for a while, but now I wish I’d gotten them sooner. The noise cancellation is incredible — it truly blocks out the world when I need to focus or relax. The sound quality is crisp, with just the right amount of bass, and the transparency mode is surprisingly natural when I want to stay aware of my surroundings. They fit comfortably in my ears (even during long walks or workouts), and the customizable ear tips are a huge plus. I love how seamlessly they connect to all my Apple devices — switching between my iPhone, iPad, and MacBook is effortless. The case is compact and charges super fast. Battery life is solid, and I’ve never had them die on me mid-use. Whether I’m listening to music, taking calls, or watching shows, these AirPods have been flawless. Hands down one of the best tech purchases I’ve made. If you’re on the fence — go for it. You won’t regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Effortless Audio Excellence

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the AirPods Pro 3 has been nothing short of exceptional. Apple has once again set a new benchmark for wireless earbuds, delivering seamless functionality combined with superior audio performance. Setup and Connectivity The setup was effortless, as expected with Apple devices. A quick tap to pair, and the AirPods Pro 3 were ready to go. Switching between devices in the Apple ecosystem was instant and smooth, making it incredibly convenient for multitasking between my iPhone, Mac, and iPad. Sound Quality The sound quality is a significant step up. The enhanced drivers produce richer bass, clearer mids, and crisper highs, offering an immersive listening experience. Whether I was enjoying music, podcasts, or calls, every sound came through with remarkable clarity and balance. Active Noise Cancellation and Transparency Mode The improved Active Noise Cancellation (ANC) effectively blocks out background noise, creating a perfect bubble of sound even in noisy environments. The upgraded Transparency Mode feels more natural, making it easy to stay aware of my surroundings when needed. Comfort and Fit Apple has nailed the ergonomics with the AirPods Pro 3. The buds are incredibly comfortable, even during long listening sessions. The updated silicone tips provide a secure fit, ensuring they stay in place during workouts or commutes. Battery Life and Charging Battery life is excellent, lasting hours on a single charge with ANC active. The MagSafe charging case is compact and convenient, providing multiple recharges on the go. The addition of USB-C is a welcome upgrade, adding versatility to the charging experience. Additional Features The adaptive audio feature is a game-changer, seamlessly adjusting to your environment for optimal sound. Spatial audio continues to be a standout, especially for watching movies or engaging in immersive experiences. Overall Experience The AirPods Pro 3 deliver a flawless combination of premium sound, advanced features, and effortless usability. Apple has truly refined what was already an industry leader in wireless audio. For anyone looking to elevate their audio experience, the AirPods Pro 3 are an unbeatable choice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item never delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was delivered to the wrong address. I contacted Best Buy 6 different times and was told I wont be able to get a refund. Then they said it would be be redelivered or I would be able to pick up the item at a selected location. I waited nearly two weeks for the location to have the item, and then like magic, I received an email my order was canceled.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Must buy AirPods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods Pro 2 Review The AirPods Pro 2 are an impressive upgrade over their predecessor, delivering an outstanding listening experience that sets a new standard for wireless earbuds. Apple has fine-tuned nearly every aspect, making these earbuds a must-have for both casual listeners and audiophiles. Sound Quality: The sound quality is exceptional, with deeper bass, clearer mids, and crisp highs. The adaptive EQ enhances the listening experience by tailoring the sound to your ear shape. Apple’s new H2 chip significantly improves audio processing, delivering a richer and more immersive experience. Active Noise Cancellation (ANC): The ANC is remarkably better, blocking out even more ambient noise than the original AirPods Pro. Whether you’re in a noisy coffee shop or on a busy street, the noise cancellation creates a serene bubble for your music or podcasts. Transparency Mode: Transparency mode feels incredibly natural, making it easy to switch between enjoying your content and staying aware of your surroundings. The feature feels almost magical when holding a conversation without needing to remove the earbuds. Comfort and Fit: The updated design includes additional ear tip sizes, ensuring a perfect fit for a wide range of users. They’re lightweight and comfortable for long periods, whether you’re working, commuting, or working out. Battery Life: With up to 6 hours of listening time on a single charge (and up to 30 hours with the case), the battery life is impressive. The case now supports precise Find My tracking and even comes with a lanyard loop for convenience. Extra Features: The touch-sensitive volume controls on the stems are a welcome addition, making adjustments seamless. Integration with the Apple ecosystem remains top-notch, offering effortless pairing and device switching. Overall, the AirPods Pro 2 deliver exceptional value with top-tier audio performance, improved features, and a refined design. They are a worthy investment for anyone looking for high-quality wireless earbuds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came to me broken, I waited 3 weeks for this product to arrive and when it arrived it was broken I tried to go to the store to exchange it and they wouldn’t let me so now I have to wait another 3 weeks if I buy another pair I’m very disappointed in this service

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro (2nd generation) are a significant upgrade in both design and performance, cementing their place as one of the top choices for wireless earbuds. Sound Quality: The sound is rich and clear, with deep bass, crisp mids, and detailed highs. The Active Noise Cancellation (ANC) is highly effective, blocking out most external sounds, making them great for commuting, travel, or even noisy environments at work. There's also an improved Transparency Mode, allowing you to hear your surroundings more naturally when needed. Comfort & Fit: The AirPods Pro come with a selection of silicone ear tips, which help ensure a secure and comfortable fit. They’re lightweight and well-balanced, so you can wear them for long periods without discomfort. Battery Life: Apple has improved battery life with up to 6 hours of playback with ANC active, and the charging case provides additional charges. The case itself now features Find My support, and it has a built-in speaker for easier location if misplaced. Connectivity: Apple’s H2 chip offers quick and stable pairing, especially if you’re using Apple devices. Switching between devices (like from an iPhone to a MacBook) is seamless, and the connection remains stable throughout. Additional Features: The touch controls are intuitive, allowing you to adjust volume, play/pause music, and answer calls with ease. The case now has a built-in speaker and supports MagSafe charging, adding a layer of convenience for users with Apple’s ecosystem. Overall: The AirPods Pro (2nd generation) offer a premium listening experience with excellent sound, effective noise cancellation, and a comfortable fit. The improvements to battery life, sound quality, and features make them a top choice for those looking for high-quality wireless earbuds. While they are on the expensive side, the performance and ecosystem integration make them well worth the investment for Apple users.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ### Review of Apple AirPods #### Design and Build Quality Apple's AirPods stand out with their iconic design, characterized by sleek lines and a minimalist aesthetic. The build quality is solid, ensuring durability despite their lightweight nature. The charging case is compact and easily fits into pockets or small bags, making it highly portable. #### Sound Quality The sound quality of AirPods is commendable, delivering clear and balanced audio across various genres. The bass is punchy without being overwhelming, and the mids and highs are well-defined. While audiophiles might prefer more expensive, high-end options, AirPods provide a satisfying listening experience for everyday use. #### Comfort and Fit AirPods are designed for comfort, fitting snugly in most ears without causing discomfort during extended use. Their lightweight construction means they are barely noticeable, and the absence of wires adds to their convenience. However, the one-size-fits-all approach may not suit everyone, and some users might find them slipping out during vigorous activities. #### Connectivity and Performance Pairing AirPods with Apple devices is seamless, thanks to the H1 chip, which ensures a stable connection and quick pairing process. The Bluetooth range is impressive, allowing for uninterrupted audio even when moving away from the connected device. Switching between devices is also smooth and hassle-free. #### Battery Life AirPods offer a decent battery life, with around five hours of listening time on a single charge and up to 24 hours with the charging case. The fast-charging feature is particularly useful, providing about three hours of playback with just 15 minutes in the case. #### Features and Functionality The AirPods come equipped with several smart features. The automatic ear detection pauses audio when one AirPod is removed and resumes when it is placed back in the ear. Siri integration allows for voice commands, adding hands-free convenience. Additionally, the touch controls are intuitive, though they might take some time to get used to. #### Noise Cancellation and Transparency Mode (AirPods Pro) For those opting for the AirPods Pro, the active noise cancellation (ANC) feature significantly enhances the listening experience by blocking out ambient noise. The Transparency mode is also impressive, allowing users to hear their surroundings without removing the earbuds. #### Price and Value AirPods are positioned at a premium price point, which might be a deterrent for some. However, considering the seamless integration with Apple’s ecosystem, the range of features, and the overall quality, many users find them to be a worthwhile investment. #### Conclusion Apple AirPods offer a blend of style, convenience, and performance, making them a popular choice for many users. While there are cheaper alternatives on the market, the ease of use and integration with Apple devices make AirPods a compelling option for those within the Apple ecosystem. For users looking for additional features like noise cancellation, the AirPods Pro are a notable upgrade, albeit at a higher cost. Overall, AirPods deliver a high-quality, user-friendly experience that justifies their popularity.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    If you own an iPhone, these are a no-brainer!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently switch to iPhone from Android and decided to replace my Sony WF-1000XM4 buds with these. I was pretty happy with the sound quality of the Sonys, especially on Android where I could use the LDAC codec, but I never found their bulky design comfortable in my ears, even after trying about a half a dozen aftermarket tips. These are a night and day difference when it comes to comfort. Right out of the box, with the stock tips, they just fit easily, without me having to twist and turn and adjust the angle of them, or keep my head perfectly level and not talk or chew while wearing them so that they don't fall out. Sound quality wise, testing with lossless FLAC/ALAC audio file playback, I think I still prefer the sound of the Sony's on LDAC slightly (a bit more crispness on the high end). However, when connecting them via AAC (the only option on iOS really), I'd say they are pretty evenly matched. I don't think sound quality difference will be that big of a deciding factor for anyone, if they compare these two, they're both pretty great for bluetooth audio, I didn't think I'd care for the Spatial Audio stuff at all, and I don't really like it much for music personally, but its pretty cool watching surround sound shows/movies on my Apple devices and actually hearing 3D audio placement. The noise cancelling on both this and the Sonys are pretty great - both do an amazing job of removing constant background noises and a decent job of cutting down the volume of other noises. I feel like the AirPods seem a bit more effective overall though because of the fact that the fit is so much more secure in my ears. One of the biggest difference I've noticed between the two is that the audio passthrough modes are very different. With Apples transparency mode, it really does almost sound like you're not even wearing them at all - I love being able to listen to music while still hearing around me naturally. With Sony's, it just feels like someone is mixing in a recording of ambient noise into the song you're listening to, very harsh and artificial and hissy in comparison, so I never used that feature. Battery life has been respectable, I rarely every find myself using the buds until they die, and the case only needs charges once a week or so, even with my pretty frequent usage. Last but not least, by far my favorite feature of these earbuds that no one really talks about is the physical mute option! When on calls, you can just single squeeze the right buds stem to mute/unmute you, and it makes the noises to let you know which state you toggled. I can't express how much easier this makes my workdays, and I never want to be on a call without them. Plus, the transparency mode makes me feel less deaf when I'm talking on the phone with both buds in, so I don't feel the need to always take one bud out when I'm on the phone, like with the Sony's.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Review of Apple AirPods Pro (2nd Generation)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro (2nd generation) with MagSafe Case (USB‑C) in white are an exemplary addition to Apple's audio accessory lineup, representing a significant leap in both design and functionality. Design and Comfort-Right out of the box, the sleek, minimalist design stands out. The white finish is classic Apple, exuding a sense of sophistication and style. The earbuds are ergonomically crafted, ensuring a snug fit that is both comfortable and secure, making them ideal for extended use without any discomfort. The inclusion of multiple ear tip sizes ensures a perfect fit for a wide range of users. Sound Quality-The sound quality is where these earbuds truly shine. The AirPods Pro (2nd generation) deliver an immersive audio experience with rich, detailed sound. The Adaptive EQ adjusts the music to the shape of your ear for a personalized listening experience, while the custom-built high-excursion, low-distortion driver provides powerful bass. The overall sound profile is balanced, clear, and dynamic, making everything from classical music to bass-heavy tracks sound exceptional. Active Noise Cancellation and Transparency Mode- The Active Noise Cancellation (ANC) feature is remarkably effective, creating a serene listening environment by blocking out external noise. Whether you are on a busy street or in a noisy office, the ANC ensures an uninterrupted audio experience. The Transparency Mode is equally impressive, allowing you to stay aware of your surroundings when needed by letting outside sound in without removing the earbuds. This seamless transition between modes adds a layer of convenience and safety. Connectivity and Features-The integration of the H2 chip enhances connectivity, ensuring a stable and quick connection to your Apple devices. The new MagSafe Case with USB‑C adds convenience, offering more charging options and compatibility with other Apple devices. The case itself is compact and easy to carry, with the added benefit of MagSafe for effortless attachment to compatible accessories. The AirPods Pro also feature spatial audio with dynamic head tracking, creating a theater-like experience that envelops you in sound. The personalized spatial audio is a standout feature, adjusting to the way you move, further enhancing the immersive experience. Battery Life-Battery life is solid, with up to 6 hours of listening time on a single charge and up to 30 hours with the charging case. This ensures that your AirPods Pro can keep up with your daily activities without needing frequent recharges. In conclusion- the Apple AirPods Pro (2nd generation) with MagSafe Case (USB‑C) - White are a must-have for any audiophile or Apple enthusiast. They combine cutting-edge technology with comfort and style, delivering an unparalleled audio experience. Whether for music, calls, or general use, these earbuds set a new standard in the wireless earbud market. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Say pro 2 but r 1 gen in a pro 2 box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saying AirPods Pro 2 but Are AirPods Pro 1 generation. I will have returned it but I did not know until I lost the left ear pic and ordered a replacement now it will not work because the right one is fake from 1 gen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy sold stolen AirPods 2 as open box product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a review for AirPods but a review for BestBuy ! They sold stolen AirPods Pro 2 as open box product. Before you walk out of the store, after you buy an open box product from bestbuy, especially an Apple product, please make sure to check if it can added to your account or it’s not cloud locked. Neither Apple or BestBuy is ready to offer you a solution.

    No, I would not recommend this to a friend
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