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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 31509 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 31,509 reviews
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use these air pods much, so I’m finding out now, that the right side pod doesn’t want to connect. This is the first time I have had any trouble with any of the air pods I have bought in the past. I don’t know if I can still return them. I am disappointed!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Compact, Powerful, and Perfect for Everyday Use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro have completely changed how I listen to music and take calls on the go. The sound is incredibly clear, with deep bass and detailed highs. The active noise cancellation works surprisingly well for earbuds – it blocks out background noise so I can focus, whether I’m working or commuting. They’re super comfortable and stay in place even during workouts. I also love the Transparency Mode – it’s great for quickly tuning into the world without taking the earbuds out. Pairing with my iPhone is seamless, and switching between Apple devices is effortless. Battery life is solid, and the MagSafe charging case is super convenient. Overall, the AirPods Pro are compact, powerful, and a must-have if you’re in the Apple ecosystem. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Loving the case speakers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the AirPods Pro 2, and they have exceeded my expectations in every way. The active noise cancellation is noticeably improved compared to the first generation, making it perfect for commuting or focusing in noisy environments. Transparency mode is also impressive, providing clear and natural ambient sound when needed. The sound quality is exceptional, with deeper bass, clearer mids, and crisper highs, creating a balanced and immersive listening experience. The adaptive EQ adjusts the sound profile to fit your ears, enhancing the overall experience. Battery life has been slightly extended, and the case now includes a speaker for Find My functionality, which is a thoughtful addition for those prone to misplacing small gadgets. In terms of comfort, the AirPods Pro 2 continue the tradition of being lightweight and snug, with various ear tip sizes to ensure a secure fit. I’ve worn them for hours without any discomfort. Overall, the AirPods Pro 2 are a solid upgrade and worth the investment for anyone looking for premium wireless earbuds with top-notch features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    BEST NOISE CANCELING HEADPHONES EVER!!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HANDS Down the best! Invest your money into these! It even has a setting incase you lose them that allows them to beep loudly for you to find them! I have needed this my entire life. Yes, they are just head phones. But the best. And no I’m not getting paid or anything out of this review! This is just me loving them. As a mom who stays busy, keeping these in my ear allows me to literally cancel out all background noise. For my self and for the other person. Also I love that when I have them in it will read my text messages to me and I just reply via voice text! Get them! You need them! You won’t regret it! OH yeah! One more favorite thing about them! I can have my case charged 100% and my actual air pods battery be low, and place the AirPods inside the case and it still charges them without even having to be plugged up!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple Nailed It – Again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I’d say this, but these AirPods actually make my daily life better. From the moment I popped them in, the difference was obvious—richer sound, deeper bass, and ridiculously good noise cancellation. It’s like stepping into my own personal concert or quiet zone whenever I need it. The Transparency Mode? Unreal. It somehow makes outside noise sound more natural than my actual ears do. And the little things matter—the case now has a speaker (so losing it is way harder), USB-C charging is a win, and they fit crazy comfortably. Battery life holds up all day, and Apple’s Adaptive Audio feature makes volume adjustments feel almost… psychic? If you’re in the Apple ecosystem, these are the upgrade you didn’t know you needed. Pros: Best-in-class ANC, adaptive sound, ultra-comfortable, Find My speaker, USB-C Cons: Pricey, but once you try them, you’ll get it Would I buy them again? Without hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound, Comfort, and Versatility for Work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use these for listening to music and watching videos, and they’ve been outstanding. The sound quality is clear, detailed, and well balanced, with strong bass that doesn’t overpower the mids or highs. Music sounds rich and immersive, and dialogue in movies and shows is crisp and easy to hear. The noise cancellation works very well and makes a big difference when watching content in louder environments. They’re also extremely comfortable, even during long listening sessions, and the fit feels secure without being intrusive. Battery life has been reliable, and switching between devices is seamless. Overall, these are an excellent choice for anyone who wants high-quality audio for music, streaming, and everyday media use. Highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sent used pair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent a used/ broken product. The earbuds were broken and the hinge on the case were bent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding Sound and Features Worth Every Penny!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Sound and Features – Worth Every Penny! ⭐⭐⭐⭐⭐ I recently purchased the AirPods Pro 2 from Best Buy, and they’ve exceeded all my expectations! The sound quality is phenomenal, with deep bass and crystal-clear highs. The Active Noise Cancellation is like magic—it blocks out distractions perfectly, whether I’m working, commuting, or just relaxing. The transparency mode is also impressive, allowing me to stay aware of my surroundings without removing the earbuds. The fit is incredibly comfortable, even for long periods, and the multiple ear tip options make it easy to find the perfect size. The battery life is stellar, lasting longer than I expected, and the charging case is sleek and easy to carry. Pairing with my devices was seamless, and I love the added features like precision finding and volume swipe controls. Best Buy’s service was excellent as always—the pickup was quick and hassle-free. If you’re on the fence about upgrading, don’t hesitate. The AirPods Pro 2 are worth every penny. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Apple AirPods are amazing! The sound quality is crystal clear, with deep bass and balanced tones that make music and calls sound great. They connect instantly to my iPhone and switch between devices seamlessly. The battery life is impressive, and the charging case is compact and easy to carry. They’re also very comfortable to wear for long periods without hurting my ears. Definitely the best wireless earbuds I’ve ever owned – highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro (2nd generation) are a huge upgrade over the originals. The sound quality is incredibly rich, with deep bass and clear highs that make music, podcasts, and calls sound fantastic. The noise cancellation is shockingly good—perfect for travel, work, or just tuning out background noise. I also love the adaptive transparency mode—it lets in just enough of the outside world when needed. The fit is comfortable, and the new case with Find My support and built-in speaker is a nice touch. Battery life easily gets me through the day. Highly recommend if you’re looking for premium wireless earbuds that deliver on every front!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cracks and faulty touch pad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked fine but a couple of falls from not even that high of a distance broke the touchpad on the right one and major cracks in the left one. Also, you can't get it engraved like you can on the Apple website. Makes me doubt if they were new or just refurbished.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPods Pro (2nd Gen) Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 are a solid upgrade with noticeably better sound quality, stronger bass, and improved noise cancellation. I love the more natural Transparency Mode and the comfortable fit they stay in place even during workouts. Battery life is solid, and the updated case with a speaker and Precision Finding is super handy. My only gripe is the touch controls they can be a bit finicky. Also, I wish there were more color options besides white. Overall, if you’re in the Apple ecosystem, these are a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Fit

    Rated 5 out of 5 stars

    "Superb sound, seamless connectivity. AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple's AirPods Pro (2nd generation) with MagSafe Case (USB-C) in White is a testament to the brand's commitment to superior quality and design. The audio quality is spectacular, providing a crystal-clear, immersive sound experience that is unrivaled. The active noise cancellation is highly effective, allowing you to concentrate on your music or calls irrespective of your surroundings. The AirPods Pro is designed for comfort, fitting securely in the ear, and the inclusion of different sized ear tips makes them suitable for virtually any user. The sweat and water-resistant feature make them an excellent choice for workouts or use in various weather conditions. The standout feature, however, may be the seamless integration with Apple devices. From instant pairing to handy functions like audio sharing and spatial audio, the AirPods Pro truly enrich the Apple ecosystem. The MagSafe Case, with its USB-C compatibility, offers a fast and convenient charging solution. It ensures your AirPods are protected and powered up, ready for use at any time. The case also supports wireless charging, adding another layer of user convenience. In conclusion, the AirPods Pro (2nd generation) with MagSafe Case (USB-C) in White is more than just a pair of wireless earbuds. They are a comprehensive audio solution that delivers superior sound, comfort, and convenience, making them a worthy investment for Apple users. They may come with a premium price tag, but the value they offer is undeniable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had switched from AirPods two years ago to beats and now I’m back to AirPods and I honestly love them. They are great and they do stay in my ear now not sure what the difference is, but I like it. I have my conch & tragus pierced so they used to irritate it back then but not that they’re healed, Everything is great. Sound quality is great, battery life is great. I have no complaints. And no more connectivity issues. That was one of my biggest issues with using the beats power pro with my Apple devices, including my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple’s new headset is a premium blend of sleek design, superb sound quality, and seamless integration with the Apple ecosystem. The audio is rich and immersive, with top-tier noise cancellation and spatial audio that impresses. Comfort is excellent for long use, and features like adaptive transparency and fast pairing make it ultra user-friendly. Battery life is strong, though the price is high. Still, for Apple users, it’s a top-tier choice that delivers on performance and style.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Number 1 Option for those in the Apple Ecosystem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPod Pro 2 is an amazing product to add to your arsenal if you are already in the Apple Ecosystem. I can’t speak for non Apple users but for those who do use Apple Products, the AirPod Pro 2 has got to be the best true wireless option when searching for a new set of earbuds. At a glance the sound quality is above average, what makes the sound and experience of the AirPods so great is the noise cancellation and Spatial Audio. The different noise options such as the transparency feature and the adaptive audio is really what sold me on the AirPods. The different noise options offer so many different use cases, transparency is great when you need to hear your surroundings such as on a run or at work and the noise cancellation is so good that it helps when you want to go into a deep focus or just tune out the world. I’ve never been a fan of in-ear earbuds, but surprisingly the AirPod Pro’s are fairly comfortable especially over long time periods. The choice of different sizes is helpful. Best of all having USB C and MagSafe is a Plus. I can charge them on the go with my Mac but when I’m home, I can throw them on my MagSafe charger. Battery life is great and I’ve never really had a problem with them dying. As long has you have decent charging habits, they shouldn’t really die on you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    AirPods Pro 2: Premium Sound, Perfect Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro 2 are one of Apple’s best audio products to date, delivering a noticeable upgrade in sound quality, noise cancellation, and overall user experience. What’s great: • Outstanding Active Noise Cancellation – Blocks out more background noise than the previous model, especially in travel and gym settings. • Clear, balanced sound – Better bass, cleaner vocals, and improved clarity across music, calls, and videos. • Adaptive Transparency Mode – Keeps you aware of surroundings while still reducing harsh sounds. • Comfortable fit – Lightweight, stable in the ear, and perfect for long listening. • Excellent battery life – Longer playtime and faster recharging through the MagSafe case. • Find My support + built-in speaker on case – Makes finding your earbuds much easier. • USB-C version – More convenient charging.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    A Sonic Marvel Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Apple AirPods Pro (2nd Generation) and have been thoroughly impressed with the audio experience they deliver. From the moment I popped these sleek earbuds into my ears, I was transported into a world of rich, immersive sound. The active noise cancellation feature is a game-changer. Whether I'm in a bustling coffee shop or on a noisy commute, the AirPods Pro effectively drown out the background noise, allowing me to enjoy my music, podcasts, or calls without any disruptions. The transparency mode is equally impressive, providing a seamless transition between immersing myself in my surroundings and getting lost in my audio. The fit is snug and comfortable, thanks to the three sizes of silicone ear tips that come with the AirPods Pro. This not only ensures a secure fit but also contributes to the impressive noise isolation. I can wear them for extended periods without any discomfort, making them ideal for long flights or work sessions. The controls are intuitive, allowing me to play/pause, skip tracks, and answer calls with a simple squeeze. Siri integration is seamless, making it easy to control my music and access information hands-free. Battery life is impressive, offering several hours of listening time on a single charge, and the wireless charging case ensures they're always ready to go. The sweat and water-resistant design also make them suitable for workouts or outdoor activities. While the AirPods Pro come with a premium price tag, the audio quality, noise cancellation, and overall user experience make them a worthwhile investment for anyone seeking a top-notch wireless earbud solution. Apple has once again set the bar high with the AirPods Pro (2nd Generation).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Top-Tier choice for Apple users

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro (2nd Gen) deliver exceptional sound quality, improved noise cancellation, and a comfortable fit, making them one of the best wireless earbuds on the market. With Adaptive Transparency, Spatial Audio, and longer battery life, they offer a premium listening experience. The MagSafe charging case now includes a built-in speaker and Find My support for added convenience. ✅ Pros: Excellent Active Noise Cancellation (ANC) Rich, clear sound with deep bass Comfortable fit with multiple ear tip options Improved battery life and MagSafe charging case Seamless Apple ecosystem integration ❌ Cons: Pricey compared to competitors Limited customization for non-Apple users Still no high-resolution audio support Overall, a top-tier choice for Apple users who want premium sound, comfort, and top-notch noise cancellation.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Fit

    Rated 5 out of 5 stars

    Everyday

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my AirPods for online meetings, listening to music, audiobooks, YouTube and podcasts. They fit my ears well, they're comfortable for hours of use. I like how seamlessly they switch between devices (iPhone, Apple TV, iPad, MacBook). One of my favorite features is the noise cancelling, which I use on planes, while I'm mowing the lawn, or on the rare day I'm working in the office and people's chatter around me becomes distracting.

    I would recommend this to a friend