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Customer Ratings & Reviews

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Comp. Value: $249.99

Customer reviews

Rating 4.8 out of 5 stars with 31421 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 31,421 reviews
  • Rated 3 out of 5 stars

    Disappointed with Misleading Product Description

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an Apple AirPods 2 (Open Box: Excellent Condition) from a BestBuy store, expecting a complete product as advertised. To my disappointment, the medium-size ear tip set, which is the default attachment, was missing from the box. The label “excellent condition” strongly implies that all original accessories should be included. However, that was not the case. When I brought this to the attention of the store staff and contacted customer care, I was met with excuses and no resolution. They were unable to replace the item with another open box unit in excellent condition, which left me feeling frustrated and unsupported. Eventually, I had to purchase the missing tips separately from the Apple Gallery, which added unnecessary cost and inconvenience. This experience raises serious concerns about BestBuy’s quality control and advertising practices. If essential parts are missing, how can the product be honestly sold as “excellent condition”? This feels like false advertising and a breach of customer trust. To be clear, this review is not about the Apple product itself—I’m happy with the AirPods 2. But I want to caution fellow customers: Please carefully inspect open box items before purchasing, as the description may be misleading. I sincerely hope BestBuy takes this feedback seriously and improves its inspection and labeling standards for open box products. Customers deserve transparency, reliability, and respect.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound perfect, battery long working, I lowed Apple

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality . The noise cancellation is really good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This airpods is a must-have! The features are really awesome especially the noise cancellation. Great buy on my end!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The bes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend it, I didn't expect it to be so good quality, it's 100% recommended

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and battery life is the best I have experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Airpods 2 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for listening to music and chilling, you have a noise cancellation and more, overral very very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds at an amazing discounted price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation! The adaptive cancellation feature is wildly accurate and astounding. It is amazing how much processing is going on in those tiny chips. The extra size given with the silicone tips is a bonus as well. The addition of the lanyard option, as well as the speaker on the bottom has made locating them a cinch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Pods pro

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Quality product from Apple Good and essential for anything work, gym, school, driving, the features are amusing

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Airpods for working enviorment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pick the ear tips that fit best for your ears!!Recommend to get them!!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Superb Sound & Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent audio quality! Connects to iPhone in milliseconds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aipods was really good , the sound quality is unmatchable with any other bluetooth pods when you use it with the apple prodects!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    It’s Apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Apple products then you understand the simplicity of opening anything Apple. They just go together like the star quarterback and head cheerleader.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Marsha’s AirPods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit my ears. FINALLY Apple Earbuds that fit my tiny ears. All the wired headphones I’ve gotten over years were given away. Noice cancellation great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    First Timer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liked it. Good Noise cancellation. First time buying from bestbuy. Great experience. Also, first apple product purchased. So, a lot of first timer here.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Apple Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great quality with clear sound and true fitment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Happy customer!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with my purchase. The Pro 2’s have a longer life span per charge and it’s very convenient that the case can make audible chimes. I definitely recommend buying a impact resistant case!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good but easy to lose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but man I do have to replace each time they get lost. It gets expensive. And I mean, I lost the left one in Mexico. It’s cheaper to buy a replacement here.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly do like my new AirPod pro and I love the noise cancellation because it’s does exactly what it says and cancels everything out. I just have to get us to the silicone cover that goes in my ear because my old AirPods didn’t have those. Overall good product to buy !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love them!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them best headphones for apple devices! And ANC is amazing.

    I would recommend this to a friend