Customer Ratings & Reviews

I recently purchased an Apple AirPods 2 (Open Box: Excellent Condition) from a BestBuy store, expecting a complete product as advertised. To my disappointment, the medium-size ear tip set, which is the default attachment, was missing from the box. The label “excellent condition” strongly implies that all original accessories should be included. However, that was not the case. When I brought this to the attention of the store staff and contacted customer care, I was met with excuses and no resolution. They were unable to replace the item with another open box unit in excellent condition, which left me feeling frustrated and unsupported. Eventually, I had to purchase the missing tips separately from the Apple Gallery, which added unnecessary cost and inconvenience. This experience raises serious concerns about BestBuy’s quality control and advertising practices. If essential parts are missing, how can the product be honestly sold as “excellent condition”? This feels like false advertising and a breach of customer trust. To be clear, this review is not about the Apple product itself—I’m happy with the AirPods 2. But I want to caution fellow customers: Please carefully inspect open box items before purchasing, as the description may be misleading. I sincerely hope BestBuy takes this feedback seriously and improves its inspection and labeling standards for open box products. Customers deserve transparency, reliability, and respect.

Sound perfect, battery long working, I lowed Apple

Nice quality . The noise cancellation is really good

This airpods is a must-have! The features are really awesome especially the noise cancellation. Great buy on my end!!

I highly recommend it, I didn't expect it to be so good quality, it's 100% recommended

The sound quality and battery life is the best I have experienced.

Perfect for listening to music and chilling, you have a noise cancellation and more, overral very very good.

Amazing noise cancellation! The adaptive cancellation feature is wildly accurate and astounding. It is amazing how much processing is going on in those tiny chips. The extra size given with the silicone tips is a bonus as well. The addition of the lanyard option, as well as the speaker on the bottom has made locating them a cinch.

Best Quality product from Apple Good and essential for anything work, gym, school, driving, the features are amusing

Pick the ear tips that fit best for your ears!!Recommend to get them!!

Excellent audio quality! Connects to iPhone in milliseconds.

Aipods was really good , the sound quality is unmatchable with any other bluetooth pods when you use it with the apple prodects!

If you have Apple products then you understand the simplicity of opening anything Apple. They just go together like the star quarterback and head cheerleader.

They fit my ears. FINALLY Apple Earbuds that fit my tiny ears. All the wired headphones I’ve gotten over years were given away. Noice cancellation great!

Really liked it. Good Noise cancellation. First time buying from bestbuy. Great experience. Also, first apple product purchased. So, a lot of first timer here.

Very great quality with clear sound and true fitment.

Really happy with my purchase. The Pro 2’s have a longer life span per charge and it’s very convenient that the case can make audible chimes. I definitely recommend buying a impact resistant case!

Sound is great but man I do have to replace each time they get lost. It gets expensive. And I mean, I lost the left one in Mexico. It’s cheaper to buy a replacement here.

I truly do like my new AirPod pro and I love the noise cancellation because it’s does exactly what it says and cancels everything out. I just have to get us to the silicone cover that goes in my ear because my old AirPods didn’t have those. Overall good product to buy !

I love them best headphones for apple devices! And ANC is amazing.