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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32240 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1483 Showing 29,641-29,660 of 32,240 reviews
  • Rated 5 out of 5 stars

    C T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third pair to buy!! The only type that I will purchase!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple is always good. This new airpods has a good feature in it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods pro 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tgey exceed my expectations very good headphoens for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BESTBUY.COM HAS TERRIBLE CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is fine. BestBuy.com put a serial number on my receipt that doesn't match the serial number for the actual AirPods I received. I registered the AirPods that were shipped to me when I first connected them to my iPhone. I had no clue at that time that my receipt even included what was supposed to be the serial number for my AirPods. I had a problem with one of the airpods and attempted to use the warranty. I downloaded my receipt off BestBuy.com and shared it with Apple Support to verify the date of purchase. It was Apple Support who pointed out the serial numbers didn't match. As a result I was unable to have anything repaired under the factory warranty or the AppleCare plus extended warranty I paid extra for. When I contacted BestBuy.com customer service about the problem I was informed I had gone past the period to time to report the issue, that I should've reported the issue within the return window. The extended AppleCare plus warranty I purchased from Best Buy is worthless. Customer service WILL NOT do a search on both serial numbers to attempt to find out what happened to the AirPods with the serial number that's on my receipt. There is probably someone else out there right now with AirPods they purchased from BestBuy.com that don't match the serial number Best Buy put on their receipt. BestBuy.com customer service is terrible. TERRIBLE!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and preforms perfect no problem at all love this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this item. -easy to use, connect, and stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supa HOT FIYA! Nothing is hotter. Cop this heat. Must own gas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrades

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New updates on headphones are better than last years model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sister loves them! Says it’s the best thing I ever got her

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old pair. Love my airpods. I use them daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always amazing prices and super fast delivery - thanks again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, definitely recommend,I love it so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Will buy again and again………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, durable and top notch clarity. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They Just Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds do what they are suppose to do. They just work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QUICK ORDER ONLINE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    QUICK AND EASY TO ORDER ONLINE SAVE MY TIME TO TRAVEL AROUND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth all the Hype !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly Remarkable Headphones, best feature was Adaptive setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Al

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st pair and I love them and I think it was a good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had tge first gen, second gen was forsure a good upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these and the people at best buy are all so very nice

    I would recommend this to a friend