Customer Ratings & Reviews

Great sound and overall features but high price point. Could get the same quality earbuds for less

Working good and learning the operating options for more details.

Best earbuds for apple devices, try them out and you won’t be disappointed.

The XS earpiece is still way big for my ears. It keeps popping off

Works good it’s just Little to hard for me to figure out the different things to change but over all it good

My 3rd pair of AirPod pros. Great products and I just love using them

This was a very pleasant purchase . I enjoy them daily and best buy always shows out whit there customer care.

Good overall, but a little to complicated for a plus 70 year old.

Airpods supposedly are the only fully-integrated choice for Apple devices, so I had to have a set. Apparently they are not designed for my ears as they constantly fall out no matter which tips I use. And even after setting them up per Apple's instructions, they still switch away from my Mac conference calls when I get a message on my iPhone, and I need to switch them back.

I would definitely recommend theseThe best headphones ever bought!!!!

After using for couple of weeks It takes like 5 to 6 seconds to connect…in the start it would connect like in a second.

Overall great product but wish the noise cancellation blocked absolutely everything because i can still hear the voices!?

Works really well actual product was in really good condition, box was a little dirty and wasn’t wrapped other than that everything was great.

I bought it for my husband, he love it Highly recommend

Good earbuds especially for small ears. Nice to have the same iPhone and AirPod charging cable.

They work well but when they are on call the microphone fails a lot and it is not a matter of the mobile signal.

I am unhappy with these. I owned a pair of AirPod Pro ones for about three years, and they were wonderful. I take much better care of these AirPods yet they do not perform nearly as well as the first pair that I owned. They constantly disconnect from my phone, adjust the volume of the music without me doing anything, and fail to connect to my phone almost every time. It’s not user error, I used to sell this technology and understand it quite well. I wish I would get a refund so that I could buy something better.

I purchased. This item was never delivered to me, but was marked as delivered by Ontrac. I filed a claim with Ontrac a few days later. They never responded. I followed up a week later. They told me I could only follow up with Best Buy. After trying to figure out how to navigate the website and follow the options or how to get my claim filed, I gave up. I went to a Best Buy store another week or so later. The store employee told me I could only file a claim through the website team and gave me a number. I called the number today, about 29 days after the item was *not* delivered and several hours invested in resolution, and was told that a claim must be filed within 15 days or there is no recourse. I asked for reconsideration. My phone call was dropped as I was supposed to be transfered to a manager. I called again and spoke with someone else. After explaining, I was offered a replacement or refund. Not sure I can ever order from bestbuy.com again after this experience. Best Buy should not make it difficult for a consumer to resolve an issue when its shipping partners drop the ball.

Love my AirPods. I work with metal a lot and they work well for blocking out sound. The only problem is battery life. Need a a little more.

Not many upgrades to speak of. Battery life lacking just like the previous generation. Quick Bluetooth connection, plays fairly seamlessly whether they’re used one at a time or both in ears. People I call say I sound like I’m at the bottom of a well. Occasionally doesn’t connect calls correctly. Occasionally sounds robotic when people are talking to me. You can get similar buds for $50. I probably overpaid.