Customer Ratings & Reviews

Very difficult to understand setup process for hearing aid proposes for reason I bought them

I am writing this review to express my extreme disappointment with the order BBY01-807039590842 placed on March 9, 2025. I ordered a set of Apple AirPods Pro 2nd Generation, along with an AppleCare+ plan and a Best Buy essentials™ - Silicone Case for Apple AirPods Pro 1st and 2nd Generations - Black. Upon receiving the package on March 15, 2025, I was shocked to find that only the silicone case was inside the box. The Apple AirPods Pro2 and any documentation or activation information for the AppleCare+ plan were completely missing. This is now the third time I have contacted Best Buy support regarding this incomplete order. My previous attempts to resolve this issue through the support chat have been unsuccessful. I have yet to receive the core components of my purchase – the AirPods and the AppleCare+ that I was charged for. Receiving only a small accessory while the main, significantly more expensive items are missing is unacceptable. The lack of resolution after multiple attempts to contact customer support is incredibly frustrating and has eroded my trust in Best Buy's order fulfillment process. I am still awaiting the delivery of the Apple AirPods Pro2 and the AppleCare+ plan that I paid for. If these items cannot be shipped promptly, I expect a full refund for the missing AirPods and the associated AppleCare+ plan. I hope that by leaving this review, my issue will finally be addressed. I would strongly advise other customers to carefully check their orders upon arrival to avoid similar frustrating experiences.

not good for working out, cleaning up, running errands, etc., i love the noise cancellation though

Theta are the best ear pc that I ever bought!! I will tell all my friends about it!

giving review after 6 months of observation highly recommended grate purchase with good deal thanks to best buy

Not reviewing anymore took away the point system make people pay for a membership to barely get any points or benefits we use to get for free plus you stoped selling movies so I’m going to start spending my money somewhere else crutchfield has excellent point system and exchange/return policy plus awesome customer service and free lifetime tech support for anything you buy plus free shipping!

Works great with iphones and connects easily and has great functions only issues is its hard to keep them from falling out of my ears

These are okay, if you have alot of use for the features it comes with it could be an even more worthwhile purchase

The airpods don't pick up sound well and is choppy at times. Not very consistent unfortunately :( maybe it's just my pair though.

I had the previous version of AirPods Pro, you definitely will find out the differences between

Found better prices elsewhere for the same open box gen 2 AirPods.

They work pretty good only problem I have is their range my Samsung buds had a way longer range than these for less money

Sound is not good quality. Will purchase another pair

I owned them previously, I just didn’t take good care of the 1st pair that I had, but I plan on taking better care of the new (current) ones.

Overall good quality but they are not designed to fit in all ears. I cannot get them to stay in no matter which size tip I use

Same like airpods pro only the charger is different

The noise cancelling is nice, but the whenever I turn my head left or right it dims the sound on the music. So when I am working outside or doing anything active, my headphones get quieter and louder.

Not great for mechanic work, they still fall out of the ear/ears. Case get super dirty and collects debris. Sounds and noise canceling is great though.

Little too quiet. I feel like I can’t turn it up enough.

Great selection of extra pads for sizing various types/sizes of ears (young teenagers and adults)