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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32245 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1521 Showing 30,401-30,420 of 32,245 reviews
  • Rated 3 out of 5 stars

    Apple AirPods Pro 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike the battery life. It seems to last for about 5 hours. My last pair lasted much longer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good when they work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good when they work. This is my 3rd pair of airpods that eventually go bad. Got applecare this time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy Website.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The website is easy to access and you find what you want without effort

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality not that great. Better quality available for less money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was great, however the box it came in was dirty and damaged

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is there but my charging port has gone out twice now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need Help with a Return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m trying to remain calm at the present. I purchased these for my son for his birthday which happens to be on Christmas Day. He missed placed one of his EarPods so I purchased these to replace them. Fortunately he found the one he lost so didn’t need the new ones. He returned them to Best Buy in Lakeland but they didn’t give him any money back. The return slip says that I will receive an email soon. He returned them on January 8th and I have not received any notice about this matter and can’t find any way to contact any one to get help with this matter. Not Happy! Alice Gatecliff

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They seem to be working well so far. I do notice that these get warm in use. I don’t think that’s normal. I replaced my first gen AirPod pros due to static sound when using noise cancellation or transparency modes after 4 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpods gen 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with apple products as always and shout out to the awesome staff out there

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple Airpod Pros 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered open box. Was supposed to be in excellent condition amd come with all parts and pieces. Only came with airpods and charging case. Had no earbud attachments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy and convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves the convenience that comes with it! Ears might pain a bit after using it for some time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    likes it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for work, sometimes noise canceling will drop in and out. other than that good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanks Apple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the value. My wife has RA and this helps her communicate without assistance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for apple ecosystem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product works as expected. Loved the ANC. Connectivity is bad with non apple devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mislabeled product led to unsatisfactory sale

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for wife, she liked them but they were in the spot labed 3rd generation AirPod Pros, so when she opened them up and they took a lightening cord instead of a type-c she was a little disappointed, could be avoided with a little more care put into stocking and labeling. Headphone them selves are ok quality

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    keep on Falling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, these never stay inside ear, regardless of ear-pillow size used or following instructions of tilting them like apple website shows ... The rubber material is more like a silky silicone, so the slightest ear oil produced will send these flying out of your ears. Sound is relative to the buds staying in-ear. This is where Beats have these buds beat. Beats stay on regardless.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Still best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone in my family has AirPods and its best you can have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpods Pro (2nd Generation)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5/5 these airpods are great! the lanyard feature in the case is extremely helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not too happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure what’s going on with Apple products anymore.. I went through three of these within 60 days.. thank god I’ve got them from Best Buy and that I’m a total tech member, as I’ve been able to get a set right in the spot unlike if you get them directly from Apple they will send them for repair leaving you with out your head phones for weeks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Suspect quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine would not charge two months in. Nightmare to send of to get fixed.sometimes would not connect

    No, I would not recommend this to a friend