Customer Ratings & Reviews

They are good but still hurt my ears after awhile . still fall out when smile or laugh

Great sound. Would be a 5 if they linked with my Kindle.

I bought Apples new airpods pro online at bestbuy.com. The charger didn't work and apparently because it was marketplace order online I had to contact a third party ti get a new charger. Abbot 4 weeks later one of the pods randomly broke. I went to the Apple Store to repair it, and was told by the genius bar thst it was not an Apple airpod, not genuine but a phony imitation!!! I messaged bestbuy about this through the app and its been a week with no response!!! Beware!!

Fit Great, but for the price expected better sound

Amazing price for AirPods Pro cheapest I could find anywhere

It is good quality but can’t add to find mydevices list

Overall good but a little pricey and I feel the battery life could be a little better.

Great set off buds, except wish they had an means to work better with Android.

Not good connection and sound ……………………. No se conecta bien, y el sonido es malo

I wish Apple AirPods will cancel my background noise

They do what they say on the box, my son enjoys them and likes the wireless charging

It was a gift so I don’t actually know what they sound like but they seem to be happy.

The product did not disappoint. I bought it of different reasons and it has worked out

Good product. Been trying to get these gift cards. But never won.

Had some problems connecting after a year overall they worked alright

Do not buy these headphones if you're expecting them to work long term. I bought these in November and in February/March they started charging only one side and by July they stopped charging altogether. It's passed the return window for Best Buy and my credit cards claim request window so I can't request a new pair. I will be looking outside of Apple products to get my next pair.

These do not hold charge as stated. They also hurt your ears when put in and fall out. I like my older AirPods better!

Connection still randomly drops but generally really nice to use.

I recently purchased a pair of Apple AirPods Pro 2 from the BestBuy at 6025 E Broadway Blvd in Tucson, Arizona, taking advantage of what seemed to be a well-priced sale. Unfortunately, my experience has been anything but satisfactory, and it has revealed what I can only describe as unacceptable and deceptive practices by BestBuy. Upon attempting to add AppleCare+ directly through Apple, I encountered a roadblock: the Apple Store team informed me that the AirPods Pro 2 I’d just purchased were previously used. Moreover, the grace period for adding AppleCare had already expired. This was both shocking and disappointing, as I’d purchased what was advertised as a new product, and I was led to believe that I could manage my warranty options directly with Apple, as one would expect with any legitimate new purchase. To address the situation, I contacted BestBuy. Rather than offering a transparent solution or taking ownership of the misrepresentation, they suggested that I purchase AppleCare+ through BestBuy itself. This suggestion to spend more with them felt like a further affront, especially after being sold a product under misleading circumstances. As a consumer, I expect honesty and transparency from businesses, particularly a national retailer like BestBuy. To avoid others experiencing this same unfortunate situation, I will be filing a formal complaint with both the Better Business Bureau and my local Chamber of Commerce. In closing, I cannot in good conscience recommend this BestBuy location—or any company that would allow such practices to continue unchecked.

I like them I needed them bad so I can listen to music and be on the phone