Customer Ratings & Reviews

I was surprised that the case chirps and dings for no apparent reason, when you move out or put the earbuds in. There is no way to turn this off on android or with my iPad. There is no documentation on this either. It doesn't charge on my pixel stand, unlike the old ones. The sound is good, like my old ones but I hate this behavior.

In my very personal opinion these are very overhyped AirPods, I can still listen just as well with my AirPods 3.

Not sure how the hearing aid function works, it just follows the sound through the pods without amplifying it.

They don’t offer the noise cancellations is horrible it’s not as good as the ones I owned before

Very good sound and noise cancellation, but horrible mics. Eveytime i was on call i had to take them off because the other person couldnt understand me.

Not really impressed. Staticky, poor fit, average sound and noise cancellation! Listen to the reviews! The struggle is real!

Worst experience .. one product we returned through rodeo and store mistakenly returned on fedex order. Second pair of headphones which actually came through FedEx had only AirPods box and actual item was missing. Best Buy store and customer care hands down said we can’t do anything. Once we went live on twitter then Best Buy later investigated that too after lot of follow ups on instagram and twitter. And only after giving actual screen shots of FedEx order did they returned money when I already opened dispute through my credit card company. Conclusion: stop buying from Best Buy. Specially online as they have no control over carriers and 0 responsibility for their orders.

For this price, not good. Very noise when some body hear you.

This set did work at all and had to be returned. Very disappointed, had bough a couple sets prior to this and the functions didn’t work but listening was great, this set did not work at all

Best Buy sold me fake airpods! Then they wouldn't completely refund my purchase. Instead they told me to contact the marketplace that I bought it from, the marketplace that they had on their website. I thought I could trust the authenticity of Best Buy and the Marketplace stores they have on thier website. Karthik the floor manager told me there was nothing they could do...

i think i got faulty ones from best buy in person store and they wouldnt let me refund which is understandable but the thing is these stopped working only after the refund date expired so i cant return them sadly

I do not like the fit of these AirPods. I have tried all 3 fittings and they do not stay in my ears. I prefer the gen 2’s!

They are ok, maybe my ears are small, they fall out easily. Sounds great though

not as advertised vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

This was not delivered to me. The cheap carrier Best Buy used (OnTrac) said it was delivered and signed for. I have a ring camera and could prove nothing was delivered. OnTrac also admitted fault to losing my package. Despite all of this, Best Buy refused to refund me and pushed me to the police to file a report, which went nowhere because it wasn't a police issue! Shame on Best Buy for using such a terrible carrier and on their terrible customer service policies.

I’m getting a lot of clients telling me that they can hear me well while I’m wearing them. I do not recommend this model.

They are very uncomfortable to me specifically. Not a fan of them and wouldn't get them again. May look to exchange item

I purchased two pair of the apple AirPods Pro 2 for Christmas and when they came in I noticed something felt off about the box. To my surprise they both had the same serial numbers on the box. Then I used apple to check the serial number and they were unable to authenticate them. So do yourself a favor and go into the store to buy these if they are even available. Just ended up buying my kids the new AirPods Pro 3.

Good but they will 100% break or start acting up about a year if not a year and a half after you first start using them. Scummy on apples end but I still love the headphones

Those were working good for a month and then one of the airpods mic doesn't work properly.., couldn’t hear calls on one airpod.