Customer Ratings & Reviews

Ordered a 3weeks ago and it still hasn’t come. There was nothing on the purchasing site that said it was gonna take this long. I really do not enjoy when companies do this because I didn’t know it was coming from a third-party seller/marketplace- I purchased on their site because I thought it would come within two days.

They came in a destroyed box. Didn’t care at first but come to find out, they stopped working a week later. Tried to return them only to then find out that the serial numbers didn’t match and they wouldn’t accept the return! A fumble on their part because open box actually means it’s refurbished apparently and when they “fixed” them they neglected to check their serial numbers. Leaving me out 200$ and a pair of nonworking nonrefundable headphones

I didn’t like the hearing aid feature, it magnified noises like fans and small appliances.

The don’t stay connected to iPhone 16 Max Pro. They never work when you need them to. Constantly having to reset Bluetooth and power cycle phone just to get them to sync. Buttons and gestures rarely work right. My last pair of Gen 2’s worked for 3 years. These didn’t last 3 months.

This AirPods started playing on the outside of the device a few weeks after having them.

These head phones are ok but they have a funny sound at times that you have to disconnect and reconnect.

One of the pods is temperamental, it doesn’t always charge.

The right earbud started getting a strange wind sound. After chatting with technical support for 20 minutes, I sent it in to Apple for repair. Very quick turnaround time, except… they didn’t do anything to the unit; it still has the same issue! Now what?

Uncomfortable and lack of bass. The AirTag feature is cool but there are so many better options.

Just ok Hearing aid function is very weak Don’t like hanging from my ear

The AirPods Pro 2 deliver excellent sound quality, active noise cancellation, and a comfortable fit. The improved transparency mode and Adaptive Audio make them even more versatile for different environments. Battery life is solid, and the integration with Apple devices is seamless. As for the shopping experience at Best Buy, it was great! I ordered online, and the next day, I was able to pick them up with no issues. The service was excellent—fast, efficient, and well-organized. Highly recommend both the product and the store!

I don’t recommend placing orders on bestbuy.com unless you really know that it’s going through Best Buy not their marketplace. Best Buy is not real helpful. When something goes wrong in the marketplace you have to fight on your own.. this is very poor from a responsibility standpoint of Best Buy. The item was ordered on November 7 and shipped and it’s now November 19 and I still don’t have anything.

Would go lower, these are the worst. Constant issues where one earbud is dead or it doesn’t want to connect. Apple Support is a joke because all they want to ask is if you charged it and if it’s clean. Both answers are yes. Then they tell you to try XYZ and maybe one quick fix after 2 hours of hassle will work, but you’ll be in the exact same position with the same terrible product in a couple weeks/months. These cost too much money to cause this many problems.

I bought these for gym. Worked great until they Started disconnecting and connecting randomly

average ..after a month sound reducing..I don't know why its happening

THESE ARE HOT GARBAGE. Leaning too far on brand loyalty and group following! First…I love Apple. Have had their music products since 2001. Disappointed with fit…I watch all the you tube videos, tried all the tricks…won’t stay in place. The earpieces don’t go deep enough and won’t stay in your ear canal. Very uncomfortable, trying to get them to fit in a little bit of sweat makes them fall out.

After a couple years of using my first generation AirPod Pros, I accidentally put them in the washer and ruined them. Replaced them with these Gen 2s and have been disappointed. They always lose connection with my phone at the gym and it drives me insane. Never had that problem with my old pair.

I didn't have good experience uncomfortable, low volume and easy to lose. Exchange twice

great, but never like the fit , but that goes to all earbuds

The adaptation function is annoying. Unintentional sounds interrupt listening