Customer Ratings & Reviews

I was hoping for more I think Bose and clutch definitely have this market locked. These were not as impressive as I’d hoped.

For the price the sound quality is subpar. I hate how you are forced to buy apple products because they secretly sabotage other brands. For example i have jbls and sonys and they connected fine to iphone in the beginning, but after a few months other brand would frequently disconnect, I suspect apple does this deliberately just like they deliberately drained your battery to force you to buy a new phone apple forces you to buy their earpods

It do not cancel the noise and it is always falling out of my ear

I returned this item because it keeps on disconnecting the connectivity to my iPhone, even my phone is with me while listening to podcast. I have an Airpods pro also and the connectivity is very good up to 100+yard, I just want to get a second Airpods since the battery of my old Airpod is getting shorter. This Airpods is Disappointing.

Best Buy sucks. I had the worst experience when they delivered the wrong item, I spent hours on the phone and went down to the store TWICE, but no one could help me. Buyers BEWARE do not buy anything from best buy. You can end up losing a lot of money its not worth it!!!

It is great but, one piece stops charging like only one piece will charge was same with my old airpods

My original purchase resulted in an “open box” that was not new and did not function correctly. I returned the defective AirPod pro2 and received a sealed product that has been working as advertised. I’m very pleased with the “second” pair of AirPods.

Poor design. Why do Apple tech engineers keep designing things so that one can easily lose them if not to force you to buy another overpriced tech toy from Apple. These airpods are not made ears with small ear canals.. so they're easy to lose because they don't fit properly

The ear bud slips from my ears and has fallen several times on the street

Overall same ole thing for $200 Not impressed. I returned them

Great sound. Uncomfortable for my ears. Ended up returning for a step down.

One ear bud broke and doesn't work after 1 year of moderate use.

Don’t hold inside of my ears. It doesn’t matter what tips I use.

I hope it lasts longer than the regular the 3 generation ones because the others are made of lower quality and only lasted a year.

It's hard to review a product that can't get delivered to me. Here we are on December 10th. My Airpods were supposed to arrive on 11/22/22. Don't get me wrong, I have owned more than one pair of these and they are great. I'm just getting a little frustrated with the customer service at the moment. I will start by saying, I HAVE NEVER HAD AN ISSUE PRIOR TO THIS. I always received my products in a timely manner and was very satisfied with everything. Now I'm sure this is not Best Buys fault. Probably just somebody stealing something at FedEx. But, that still doesn't put the Airpods that I have paid for in my hands. Do better Best Buy!!! It clearly states on my delivery, "Delayed". This is not my problem, this is an error in your delivery service. You should be going out of your way to deliver me another set of Airpods while you and FedEx figure out what happened to the original order. Highly dissatisfied at this moment

Apple products are apple products, what more can be said, amirite?

They disconnect a lot really good on motorcycles blocks all sound

Terrible experience! I ordered the Apple headphones on Black Friday, but they arrived in awful condition. The packaging was damaged, water had gotten inside, and the box was swollen. The tape was broken. I contacted customer support via chat, and they processed a return, but no replacement was ever sent. Additionally, the headphones I traded in seem to have disappeared, and I haven’t received any refund for them. I had to purchase a replacement as a Christmas gift for my husband from another store. Because the Black Friday sale had ended, I had to pay more. I will never shop at this store again!

Quality is great but they kept falling out my ear, I had to return them

Nose canceling feature doesn’t work. The ear plug is over priced and not worth the price.