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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32252 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1542 Showing 30,821-30,840 of 32,252 reviews
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kind of seem like the AirPods are refurbished.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AirPod pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My right AirPod was out of sync had to get new ones and the same thing happened with my new ones so

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound OK, bad for android and pc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was OK, it did not work well with android. Many glitches and features simply not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nice Airpods bad handling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods work great no complaints there and are clean. What I didn't realize until I was looking under find my decive is that I can not find them because the airpods are mixed and matched. So they are not the same pair. Even worse, it says the beoriginal owner can see their locations. Too late to return it but I feel best buy should make sure to have the matching pair or can reset them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fit is not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not fit in ear as well as standard air pods. I returned and purchased standard version

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like too hard to keep in ears at times very difficult

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not usable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rubber earpieces did not fit returned them as soon as I bought them

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to operate not good sound hard to keep on ear the controls are hard to operate

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient and charged long but the left airpod is haed to hear out of when otp even when the volume is all the way up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Broken air pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air pods stop working after 3 weeks. I now have to file a claim to get them replaced.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fake knockoffs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took 3 weeks to come, and when they came noticed right away they were fake. Sound quality was terrible, noise cancelling and transparacey didnt work and the only way I noticed was the font placement and size on the back of the case was off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AIRPOD SCAM

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my airpods that I bought from Best Buy in for service yesterday only to find out they are fake. Best Buy won't do anything because they think I switched them out. I can't believe this is real life. Paid $200 and and extra $190/year to have the protection plan and they don't care at all. I read other reviews that had the same thing happen. Even the packaging inside the box is fake. Apple verified it's fake. I'm so mad I could cry. Will never buy a thing from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPod scam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received an email that the iPods I purchased may not have been authentic. I ran their serial number through Apple and sure enough, they are not authentic. Best Buy did refund my money and I appreciate their proactive approach.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never Again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my ex girlfriend regret wasting the money on her. Dont buy for her, buy it for yourself king!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the battery length I need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need more battery life. I can only wear one at a time to get a full work day.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My sensitive ears don’t like these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like these. But I don’t like anything in my ear. I got an ear infection from wearing. I’m sure it’s just because I have issues with my ears but didn’t expect these to exasperate my condition

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They won’t stay in my ear. I’ve tried every size ear tips and they will eventually fall out with the slightest of movement. It’s very upsetting for the price of the headphones for them not to fit correctly. I like the other features of them but they’re useless if I can’t keep them in my ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    airpod pros review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product for listening to music. very easy to keep track of. noise cancellation is amazing for the gym! best purchase i’ve made in awhile

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I'm talking to someone he can't listen to me. Bad connection. He plays too low

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Energetic CA mom

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my AirPods but they keep falling out of my ears

    I would recommend this to a friend