Customer Ratings & Reviews

I returned a this online item the next day, because the packaging looked like it had been opened. I wanted to exchange the item, but the store manager wanted to charge more for the item. So, I just returned them. I ordered the AirPods from Amazon, and received them the next day for less than Best Buys original sale price. The next day the store was selling them for the original online sale price. Lost a Long Time Customer!

The sound quality is not as good as other flag ship Bluetooth earbuds from Bose, Sony etc

This AirPod is not good, I can’t believe I wasted my money to get it

Items was hopped by went to wrong address. Then added to store pick up when I didn’t know it was switched. Went so long that Best Buy had to refund me cause they didn’t want to give me Black Friday price any more. So tiring

Bought Openbox Excellent received then returned it directly because it looked so fake; Different shade of white and poor quality case compared with my same model Pro2. Bestbuy local stores really should check the condition of their returns or openbox before selling these out again.

I heard beeping sound while I was talking. It is different than I had before.

Beautiful sound and nice features. All that been said they don’t fit well. I tried all the fittings none work they kept falling off my ears

My AirPods were stolen by the person best buy chose to have them delivered by. The driver cut into my package and unwrapped took out AirPods and took a picture like it was fine. Best Buy didn’t replace and now I’m out of my money. My house is literally in front of the police station. Nobody would tamper with it while on camera with the cops right there. Wouldn’t know how to rate product

Order did not arrive. Problem with vendor. Best Buy promised me a $25 digital gift gift card for the inconvenience. They never sent it to me.

Overall the product is good. But they messed up my shipping. I wanted to return the product but they said the serial number did not match and refused to take my return. They were reluctant to assist in any way, very very very disappointed with BestBuy.

I couldn't get them to work with my Samsung phone. I had a pair a few years back and they worked great. I found out from T-Mobile that Apple stopped Android users from using their products for some reason, so I had to return them.

I purchased this item in an excellent, like new, condition, but after picking it up, it was badly scratched at a point where you can feel the scratches when rubbing on the exterior, almost anyone can tell it was in a poor condition and not in an excellent condition

It didn’t work as well as my hearing aids. I couldn’t link it up to my tv which was the most important feature for me.

Service provided my best buy is worst. I got refund only on airpods pro but they haven't refund the apple care + amount. When asked they said they will refund the amount and still haven't refund the amount

For the price of these they shouldn’t have the same issues as the first pros. Connectivity is iffy. Drops randomly during calls causing a long delay of just everything muted.

Horrible , the sales guy NEVER mentioned I would need a newer phone to have all of the functions (tap to mute, hang up or answer with a tap) airbuds to work.

It is an issue removing item from charging box. The rst of performances Ok

It takes a few seconds for airpods to connects. I had one with lightening cable earlier that used to connect without lag. Could not return. Disappointed

Poor product,connection problems. Have owned 2 pair,my Bose earbuds perform 100% better. Do not recommend them.

The silicone or model does not fit perfectly. It keeps falling out of your ears. I tried smaller silicones and they still fall off. You have no chance of walking or running with this. be prepared for falls