Customer Ratings & Reviews

Complete JUNK! These new Apple products are horrible! BEST BUY will do nothing to stand behind their loyal customers! DO NOT PURCHASE THESE NEW APPLE PRODUCTS!

Started having problems with them withing one month. Bought Apple plus so I thought no worries for 2 years. Best Buy won't help with Apple plus care, you have to go to Apple Store. They said it was ear wax but they won't clean. After we cleaned thoroughly, still having problems. Don't buy.

Open box with an "EXCELLENT" rating was missing both the Medium & Small size earbud noise cancelling cushions. Best Buy did not have an option for obtaining the earbuds separately. It turned into a bit of hassle. Will likely avoid open box items in the future that have more than one component.

I would rate higher but my package never showed up. I had to contact customer support a few times to get a refund. Still waiting for my mo ey back though

They fall out too easily. Like literally bending over to tie your shoes and they fall out. They also die very fast. Didn't last a full work day

I already airpods 2nd generation, due to case issue i got this one. Battery drains so quick. Always I ended up connecting to charger.

The Item was probably fake, careful about the items you buy from 3rd party sellers

Brand new one AirPod battery dies very fast one month old but only used for in the last two weeks. not covered by apple. Buy a different brand that stands behind there products. Very dissatisfied by there lack of any responsibility in any way.

Did not receive this iteam it’s been 50 days and haven’t Received a compensation or refund

Unfortunately somehow I was sold fake ones. Had problems returning them , but after contacting corporate they admitted to having this problem and resolved the situation. My advise after purchasing right infront of them open your pods and make sure serial # on them matches the one on the box.

Sound quality isn’t as good as expected. Also it was very hard to change the ear piece size and I was afraid I would damage the air pod

Terrible quality headphones apple/best buy will not honor warranty for replacement of earbuds if past the 15 days purchase Head issue with the hardware sounds like components inside are loose Don’t purchase especially from best buy because Apple response is “we won’t replace because it wasn’t purchased thru Apple Store” What a joke both best buy and Apple

Not happy with overall, hurt ears, hardly hear any sound with volume all way up. Always get disconnected with phone while have in pocket

I loved these pods but after 16 months one pod will not connect or stay connected. Meanwhile my second generation air pods are still going strong.

Bout these open box. They came in and I got the warning that they are still connected to another account. I ignored the warning and now it plays sound every 24 hours when I open the case. It feels like I am using stolen airPods.

After using the different size of ear tips my ear end up sore also the EarPods feeling off my ears.

Good price but it says they’re still connected to someone else’s account so I’m unable to use the find my feature through apple. Didn’t have time to return before the 14 days.

I’m a truck driver , these just don’t work for me. They work for some people not just me. I can’t have them in my ears while I drive.

I bought these new air pods for my mom for Christmas. Paid the price for brand new, not refurbished. Box was sealed. When we went to pair them with her phone, someone else’s name came up indicating they had already been paired with another Apple ID. We will be returning them.

Still haven’t received the item has been delayed with no updates for weeks