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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32256 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1551 Showing 31,001-31,020 of 32,256 reviews
  • Rated 2 out of 5 stars

    Get the new ones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case comes scratched and replaced one pod within a couple months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Serial number is not getting verified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serial number is not getting verified in apple website, I have not opened the item

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This airpods are not good... they don't work for and they expensive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t connect to my iphone. It did at first but now it will not.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total disappointment!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again, ordered on 11/17/25... It's 12/6/25 and it has not been shipped yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No follow-through on subscription GIFT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods are fine, but Best Buy does not deliver on promised gifts. Music subscription for 1 month was to have been available to PRE-existing customers, of which I am one. Apple does not follow suit. If Best Buy is offering it, the offer should be honored.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont stay in your ears any better than the regular airpods and cost twice the amount. Waste of money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked nice. Returned because they never fully charged.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery is the issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two start time battery 2 hours do not recomend to someone that like it, leasing music

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mic don’t work.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst mistake i made is by buying drom best buy. I got these like 2 months ago and right after i got them the mic doesnt work and when i try to get them checked from best buy. They make you go to apple to get it fixed. You cant buy something to be brank new and have to go through soo much work just so it can work properly like its new. Never buying any electronics from best buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is robotic. Static is unbearable. Nothing seems to fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    right bud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 year of purchase, the right earbud had a connection problem. Now there is no sound coming from the right earbud. I hope Apple solves it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not too good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with it as it drops from time to time, usually suppose to connecter all the time but most likely it looses connection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad choice in few weeks giving trouble not recommended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones don't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones don't work, disappointed I had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Long wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t open box yet but a terrible delivery it took too long to arrive

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro 2 are a major upgrade, offering excellent sound quality, enhanced Active Noise Cancellation, and a useful Hearing Aid feature for improved accessibility. The earbuds provide a secure, comfortable fit with multiple ear tip sizes and deliver impressive battery life. With Transparency Mode for situational awareness and seamless Apple device integration, they excel in both performance and convenience. Whether for music, calls, or everyday use, the AirPods Pro 2 are a top-tier choice for Apple users seeking premium wireless earbuds. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Apple earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad buy for me it keep cotton in and out I really can’t use it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Originals pros are better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sizing is very different and these are way more uncomfortable then the originals

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality and durability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality and durability for such an expensive product, this product is overrated, I have had Airpods Pro since 2020 and I really hardly used it, only on calls which I don't make as many, currently I decided to start exercising and the Airpods Pro have a terrible sound, unfortunately the Apple Care warranty has already expired . I do not recommend buying this product. Poor quality

    No, I would not recommend this to a friend