Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32256 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1552 Showing 31,021-31,040 of 32,256 reviews
  • Rated 1 out of 5 stars

    Huge regret

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan on going back to my AirPod pros prior. When connected to my Mac they constantly disconnect. Heaven forbid I take a call on my iPhone then I struggle to get them connected back to my Mac even when I don’t choose the AirPods to answer the call.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Apple Air pods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre horrible. Dont work properly. WILL stay connected even inside the charging air pod case. Loses battery quick like this. Wont dock properly. Upsetting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They absolutely do not stay in my ears. I can shake my head a little or alot, it doesn't matter. These earbuds will become dislodged eventually.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for less than a year then volume went out on left side

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I feel like a sucker for buying these!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TRASH, it seems as if Apple set these up to start FAILING, and sounding like pure TRASH right when the return time window is up?!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, Best Buy it’s self couldn’t verify authenticity.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over priced

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried all the ear adapters and they still fall out of my ears when i use them for physical work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already cutting in and out getting loud then quiet. Had them a little over 3 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst service ever!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this for a Christmas gift. I’m a Total Rewards member so scheduled for delivery. I waited at home all day on delivery date but AirPods were never delivered. I received a text that I cancelled my order which I did not do. I paid for this with my rewards which I still have not received back. I would give0 stars if possible. Worst service ever and ruined giving this for Christmas!!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had to return

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and had to exchange 1st as they did not work properly, then had to return 2nd ones due to the find my would not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t hold a charge long. The case isn’t able to be plugged into the adapter

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They die fast Connectivity is not great They constantly fall out, bending , running, etc.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is making some weird noises. I don't know why or where they're coming from, but it's definitely a mix of a terrible and a good experience. When everything is working well, it's all good, but then it starts making strange sounds. It doesn't happen often, just now and then.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Problem with AirPods

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am experiencing static noise and I have bought them recently. This happened with my older one as well after certain months i could hear static noise and it is irritating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods came damaged and looked heavily used, had to use AppleCare + to have a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible independent seller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not product. The seller did horrible job. Still not arrived. The worst!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sham Apple airpods

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was pronounced fake at Apple Store, counterfeit, Shame on Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2nd gen air pods

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review an item that only allows 50 characters

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying this item for less than a month. The noise cancellation does not work well. They do not allow me to exchange it because the return window has closed and they do not offer a proper solution either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods not worth the money

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products are way to expensive for the quality they are designed to die just after the warranty!

    No, I would not recommend this to a friend