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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1555 Showing 31,081-31,100 of 32,258 reviews
  • Rated 1 out of 5 stars

    Not so worthy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good, but stopped working in 2 months and the worst thing is no international warranty. I faced issue in india and the us guys told me to visit usa for the warranty claim and it cannot be covered outside of usa.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods case makes noise when moving. I complained about that and they told me that I could return it within 60 60-day time period. But when I returned it to them they didn't accept that cause 60 days only for Best Buy members which they didn't mention to me earlier. It's a scam.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad earpad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very bad the sound isn’t clear it doesn’t have noise cancellation I don’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple earbud fail

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fall out of my ears no matter which of the different earpiece I use of the sizes they give me. I want to love these but I can’t trust them to stay in when I wear them. I have even tried these aftermarket sticky strips which helped a little but they still fall out :-( Apple do better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods missing from box in my order.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. They delivered my order to wrong address and when I got it the AirPods were missing from the box. I have been waiting for. Month for my refund. Will not buy from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpod pro 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product, they loosing connection with iphone while Im in a phone call.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t stay in ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t stay in ears. I have tried all sizes of of the rubber earbuds with no luck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got a lemon

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the airpods the end of November for a Christmas present for my son. He started using them Christmas day and now 3.23.25 the case wont charge anymore than 8%.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a disappointment. I purchased for my husband to pair with our tv. They kept dropping the pairing, not user friendly to someone without tech knowledge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money spent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really excited about these, they don’t stay in your ear well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible open box product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. I have nothing but issues with these airpods since I have purchased them. Never buy open box ones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    they don't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't arrive on time and didn't work, they were bad and useless, I lost my money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t make them like they used to

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already had to replace these AirPods once. My AirPod one was fantastic until one of the earbuds stopped working. My new ones will not stay charged, but because I have fallen and broke my back I have not been able to get back there to get them exchanged or whatever I need to do.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mr apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No sure why. But quality is not as good. As if you buy them from Apple Store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mismatch open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mismatched AirPods to the case so could not get it to sync to my account. The person who returned it either not locking it with their account or they returned a different pair.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t stay in ear overall it’s a good product but wouldn’t work for me

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was damaged when I picked it up, plus people can’t hear me well on call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low volume

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume way too low they suck, can’t hear at all! Not happy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No charger provide with these. Have to get special case for the charger we have

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large silicone buds were missing from the box.

    No, I would not recommend this to a friend