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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1556 Showing 31,101-31,120 of 32,258 reviews
  • Rated 1 out of 5 stars

    I am at a loss

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it on sale. It was returned because the cargo arrived very late and at a time when our office was closed. I am very unhappy that I lost my discount and I still have not received a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    .airpods pro 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my 4th pair and quality or product need improvement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pro for pro ears

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it one star because these fall out of my ears constantly. I tried different tips and I guess these are just not for me. I’m sure they’re great but have not been able to use them for longer than 5 minutes without them falling out

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sounds sucks on ohone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The caller on the other end complains the sound quality sucks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy is horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but bestbuy a horrible place to buy. They used up $60 worth of certificates, never delivered the products (aka auto cancelled) and now saying promotional certificates can't be reused.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Will not answe phone with taps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not pleased with them. I am unable to answer the phone or hang up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product turned out to be broken. When I took it for return, they said it was 15 days and they didn't care.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods NEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They keep cutting out for no reason, randomly on calls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy online

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a poor job packing this item. Basically it said steal me on the box and they made it easy to open. All I got was an empty box. And these holes want me to pay for that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Longer a Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it’s possible to give zero stars, that’s what Best Buy service gets. I have been a Best Buy member for years and typically make tech/electronic purchases from BB during the holidays. That will never happen again! 12 days after the purchase, the item is lost by OnTrac and I still have no refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Annoyed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great, for just over a month. Now one side is almost completely silent.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air pod

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps falling out of my ear even w the smallest setting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your customer service is very bad. I placed a recent order for the AirPods on sale. They were out of order then I call two weeks later and the order still hasn’t been filled. The customer said they were in stock and canceled the online order so I missed the sale price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these to be delivered the next day. Never came.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never delivered - Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never deliver and said it was going to be 3 days late. Disappointing SHIPT is terrible and their web too.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not that good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn’t fit god, they. bbbbbbbbbbbbb

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No item in receipt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item 11/24/23, I’m still waiting to receive such item . Spoke with merchant several times, still no item. Spoke with a third time requesting my money back, I’m still waiting for that. Then I contacted my bank.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for every hear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will fall off, no gor every hear , need a hookup to stay

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear duds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these in November 2024 for my husband for Christmas. They started not holding a charge and not charging at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unclear advertisement for free Apple Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Claimed to come with 3 months of Apple Music for free for new and returning customers. This was false. This is why I purchased here instead of Amazon. Disappointing

    I would recommend this to a friend