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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1557 Showing 31,121-31,140 of 32,258 reviews
  • Rated 2 out of 5 stars

    not for all ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    None of the tips fit my ear, and they always fall out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got delivered..no support from Best Buy. Asked me to go to "local authorities"

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy let me down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero I would, I purchased these AirPods and opted in for the same day delivery, a couple days later, it’s out for delivery so I’m outside waiting for them, I receive an alert saying it was delivered but not at my my address. Refused to give me a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was improperly delivered and stolen and Best Buy doesn’t want to replace the item or do a refund. It was a Christmas gift! So disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these AirBuds for a few weeks now, and I’m really impressed! The sound quality is crystal clear with deep bass, making music and calls super enjoyable. They fit comfortably and stay in place even during workouts. The battery life is solid, lasting all day with the case. Plus, the noise cancellation works surprisingly well. Definitely a great buy—highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    very uncomfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality just very uncomfortable. The most I can do is 1 hour top just one ear and switch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad, they didn't even last 15 days, they hear badly, and no matter how much I give them loads they don't want to carry

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Roadie delivery company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery person from Roadie stole my package, he took a picture of the package pretending he delivered it and took it back. I made a complaint and even showed footage of the delivery person stealing the package and I have yet received a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpod2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haven’t really worked out as well as I had hoped.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    6/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left AirPod be static here and there also others can’t hear me out the left AirPod. I will have to put both in just so they can hear me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not work with my smart phone as the Best Buy staff said and the iPad functionality is limited. I returned it and got the Samsung Galaxy Buds3 Pro.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Smh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was working good and then the left AirPod stop working

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never reviewed the item because Best Buy had them delivered to the incorrect build and left outside not in my Luxor locker as instructed so I don’t have them to review and Best Buy refuses to reship or refund do yourself a favor don’t buy from Best Buy go to target

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery runs down in no time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery always goes down quickly within two hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple air pod pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Apple air pod pros for my 21 year old son for Xmas, one already stopped wrking.. didn’t even last 4 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the airpods have issues with the mic while on the call.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping delay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping delayed. Won’t get in time to gift. Best Buy fail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake Air pods, Please open and Check

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Fake Airpods Pro from Best Buy, serial number on box and Serial number of device, doesn't match and even i spoke to Apple and Best Buy representative

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not get

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get them, their supposed to have the noise cancellation feature and it doesnt work youcan still hear everything even with the boise cancellation on save tour money go with the previous generation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scammers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are scamming, DO NOT BUY. I honestly did not expect something like this to happen since it’s best buy. I received a box with a used airpod box inside and no airpods inside it, just empty boxes.

    No, I would not recommend this to a friend