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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1559 Showing 31,161-31,180 of 32,258 reviews
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second pair I bought and had to go to Apple Store with because they did not work correctly. Could not wear them out side or near any fans it would make an awful whistle noise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hiss and crackle with loud ambient noises.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are OK, loud noises in shop environment make them hiss and crackle. Much preferred the Gen 1 airpod pro, they did not do that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst thing ever! Noooooooooooooo Goood waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Delivery sucks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never arrived. I tried to get a refund through Best Buy and they did not help me. Then I tried FedEx and they didn’t help either, very disappointed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Horrible Experience for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed in this product. It stops intermittently and it may not work for days. This has been a horrible experience for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't received the delivery for over a month and have also been charged for the payment! will never order again from bestbuy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Losing airpods

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my airpods. It was never found, lost forever.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misplaced package of airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my pacakge which had mind airpods. UPS driver misplaced it. Now, they are travking way longer to process my claim. Its more than a month. This is so frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wouldn’t recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointed in these, I always seem to lose connection when I’m on a phone call, I don’t understand why since these are pretty expensive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sold me Airpods Pro 2 registered to someone elses Apple account and then refused to replace them.. .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Package Not Received

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was not received and waiting to see what’s happened to my package, or get my refund. It already mess up my grandkids Christmas!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't get item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift but my order was marked as delivered and I couldn't find it anywhere. Best Buy isn't helping with refund and I have been inquiring them for 2 weeks. Should just buy at Apple instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t connect to devices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops connectivity with iphones and MacBook frequently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not stay in my ears!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would you change something that worked?!?! They constantly fall out! Terrible desib

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not much of differ.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same as my old one i trade in not much off a difference i spent more money for same thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound is not what I expected. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service and support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team very bad, Im not received my AirPods and wrote to support and not gave help, you took my money and don’t give back my money, you stole my money. Im shocked from your company

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing difficulties, sometimes difficulty connecting to computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left side is not working and not worth to invest money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microphone problem seems to be getting worse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible microphone problem has been there for years but there are no fixes at all. Same issue with airpod pro 1.

    No, I would not recommend this to a friend