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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1560 Showing 31,181-31,200 of 32,258 reviews
  • Rated 1 out of 5 stars

    Not refunded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the products did not arrive. Even though it was cancelled, the fee was not refunded to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    to many times and cant us them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped charging 6 months after I got them. Could not exchange and no way to fix them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    “Find my” is connected to previuous owner.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods are in good condition but “find my” is connected to previous owner and nobody can help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered AirPods on the 19th. We’re suppose to be delivered 2 days later. A week goes by and I never heard anything. Then was told it was lost and transit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished ipods would never connect to my phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defected product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These airpods was defected and bad customers service to make return. It’s better to just buy apple products from the Apple Store hassle free . Would not recommend Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cool never got the item and I was charged , and Im still waiting for refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought open box and they sent me the wrong airpod gen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor hearing aids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this product as it was not as promised. The hearing aid function was much less than advertised.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stand behind the things you sell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the extra money they talked me into giving for the apple care!! They tell you that they cover everything but you hen you go to claim they actually don’t stand behind anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    glitchy sound on calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1-2 days after buying the earphones emitted high pitched glitchy noise on calls. One earphone stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy didn’t do their job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps saying someone is attached to and can see my location. Don’t buy return headsets!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That is fake one. Cant use find my airpod, and the speaker is not clear like the one i have. Super fake. The prevent noise and not noise is the same. Lucky because i had the real apple one before

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I knew these air buds had so much poor quality I would have never bought them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for Apple device owners, good for others

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality for the device of this size. The Spatial Audio feels great with head tracking. Better than many other I've tried previously. I settled with this one. Great comfort and battery life. Compact size. For non Apple devices you might miss some options otherwise still a great option if you don't mind the limitation or price. Yes, the price is on higher side, but it's worth and on par with that of Sony's WF XM5's. Great build quality (might get scratched but still will hold its design and value). If you or on higher end of the earbuds these are amazing option and you can't go wrong with it. Would highly recommend this to any one. I reduced one star since it can't connect to multiple device at same time, not a problem with Apple ecosystem as it can seamlessly switch between devices, not so great for non Apple devices, Totally worth it,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really happy with the product, can be cheaper for that quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy refurbished again.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished 2nd gen pro came in wrong case that was scuffed up and dirty. Box also dirty. Couldn’t charge them bc the cord didn’t fit wrong case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    working badly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is not connecting properly. sound is average....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrote a review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nah was forced to buy this but reading studies on negative impact on our body wouldn’t buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sorry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work, but they were brand new, returned

    No, I would not recommend this to a friend