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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1562 Showing 31,221-31,240 of 32,258 reviews
  • Pros mentioned:
    Connectivity, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancellation Wireless Ear Buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic, fit in the nice well and connect easily to all Apple devices. The noise cancellation is superb as I am at a lot of athletic events and need to make support phone calls and be able to be heard and also hear them with drowning out the background noises. It also helps in my work office when the heater kicks on is super noisy during web conference calls

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fone com problema de audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    O fone apresenta falha ao fazer ligação as pessoas não me ouve

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s not the new airpods !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it online and picked it up at the store and it wasn’t what it supposed to be the airpods pro! It looked different! ! I had to wrap it and send it back!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed With the Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can I review the product If I never got one? The customer support supported me with nothing but wasting my time. Thank you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I haven’t received the package. Terrible shopping

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t received the package. Terrible shopping experience.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Life battery not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dies right away or I hit a defected one and when I tried to exchange it I couldn’t not happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with them. They don't stay in ear. Hard to change the ear piece around it. Hard to get off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ripped off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got scammed. These were not as stated in their description, and Best Buy did not stand behind their “guarantee”. I lost my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow i got a defective piece… it disconnects several times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me 20 days for a refund which i still don’t have but other than that best is great I just wouldn’t use there app

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    How do you lose a $300 set of AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably would’ve been great if they ever came. Apparently FedEx lost them and had to go back-and-forth and wait on my refund from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible shipping. late for valentines day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience buying things from best buy that need to ship 2 times in a row now. Only buy from best buy in person from now on...if at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Opened box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was received with box already opened. I was told I was being sent replacements and haven’t received and it’s been week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad right ear bud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had mine for only few months and the right earbud has static :/

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One ear piece was damaged and i am trying to return

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me, very uncomfortable and won't stay in my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got my airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my package . Never got helped or got refunded. Really bad service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive my order. They didn’t send my order. And didn’t refund me .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One earbud doesn't work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the earbuds doesn't work. I have to go to an Apple Store to have it looked at. I wouldn't buy these again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Customer Handling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They refused the trade in after wasting one hour of time as the screen shot not matched with their policy. Totally frustrating and only capable of 0 star

    I would recommend this to a friend