Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1564 Showing 31,261-31,280 of 32,258 reviews
  • Rated 1 out of 5 stars

    Hearing Aid Feature does not work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot hear from these at all. It is so disappointing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    LOVE THESE!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. They're comfortable, they are easy to use, and the noise cancellation is AMAZING!!! I only have to charge the case every few days, and I wear them all day every day at work! It is easy to change between music/audio books to phone calls, and then back. It automatically does it for you! Love them!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would get in person

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive my order or a replacement and was refused either after contacting customer service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all. Did not receive my purchase at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earpod

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was defected very fast . I’d ont recommend to buy it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got them I been waitting and never got them at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am disappointed, customer service is also 1 star

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use the product because it was not delivered to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    package never came

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never got the airpods ordered TWICE and still never came

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not operating

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones will need to be retuned the bottom falls out and the headphones don’t connect to anything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Costumer service is not good at all they never deliver my item and told me solve it yourself

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Insufficient information on promotions

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall the airpods are good but bestbuy customer service is really bad , They need more improvment.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad bad service!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two weeks after have it ordered and paid, I still don’t have it, and nobody can tell me what happened! Regretting to purchase this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pros was defected my right earbud wouldn’t on a full charge

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommended

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought AirPods 2G the left one was fake 3 different serial numbers I don't recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    like used

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good like used and box is open before so ………..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got damaged piece it is not have good sound while listening music or in call

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Apple earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very crisp clear sound. Received a great deal from Best Buy on an open box item. The earbuds are very comfortable and stay in place while working out and running.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Best Buy is the worst

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Just shop Amazon! Shipping is faster and items are cheaper!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    There is no cable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t revive the cable in the AirPods check when you are in the store

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my 2nd day shipping and got refunded instead.

    No, I would not recommend this to a friend