60th Anniversary SaleEnds Sunday. Exclusions, terms and conditions apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32258 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the exceptional sound quality and comfortable design, which make these headphones ideal for extended listening sessions. Users also frequently praise the long-lasting battery life, secure fit, and seamless connectivity with Apple devices. While the transparency mode is a popular feature, some individuals feel the product is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1566 Showing 31,301-31,320 of 32,258 reviews
  • Rated 1 out of 5 stars

    Don’t fit and fall out

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t fit my daughter’s ears. They can’t be adjusted and they fall out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't waste your money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fit is horrible, won't stay in ears. Noise cancelation is a joke

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods not working properly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no proper functioning, gifted for a friend who is in a different country.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound issues

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not getting sound and battery life full charging get one hour

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    did not purchace

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i did not purchase these can you tell me why I'm getting this?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps falling out every 5 minutes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this. It will keep falling out. So annoying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst gen for airpods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation doesn’t work. The 1st gen of airpods pro were better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Check your order

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me pre opened headphones when I purchased new ones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods Rating

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting some issues with Android devices. So i am rating this not much

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound is very low when attending meetings

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very low when I tried to attend meetings from laptop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Get them now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know how much I would love these. I’ve had knockoffs but these connect super easy to my other Apple devices, the features of noise cancellation and the transparency modes are fantastic

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same earbuds keeps going out made 3 trips to Apple

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ipod pro

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know why left ear pod always slips down from the ear

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You need these if you have an Apple Vision Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd pair of AirPods Pro. I bought the 2nd pair because of the improved noise cancellation in the 2nd generation. I never thought it would be worth upgrading to the latest USB-C version (The previous versions of AirPods Pro had a Lightning port instead of USB-C) since the sound quality was the same. But then I purchased the new Apple Vision Pro VR headset. After doing some research, I found out that only the latest USB-C AirPods Pro supports lossless audio with the Vision Pro. According to Apple, the H2 chip in the previous version of the AirPods Pro is limited to the 2.4GHz band, but the H2 chip in the latest version supports the 5GHz band of wireless frequencies. So why don’t they call it an H3 chip if it’s different? I’m not sure, but all I know is that Apple figured out a way to get even more money from me. It’s fine, since I’ll give my other 2 pairs of AirPods Pro to my children. Other than the USB-C port on the charging case and the lossless audio support with the Vision Pro, I can’t tell any difference between the sound quality between these and my previous pair. These are still the best wireless earphones I have ever used, so I don’t have any complaints. The noise cancellation is amazing. I’m not really sure what Apple could do to make these better, unless they can figure out a way to increase the battery life without making them larger. The AirPods Pro go on sale frequently, so if you’re an Apple fan and you don’t already own a pair of these (Whether or not you own a Vision Pro), I recommend grabbing them the next time they are on sale.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Air pods

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air pods go off occasionally does not work from time to time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t return them bc I lost the recipe, they don’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy sucks

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't even receive it, and they won't give me a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound cancellation doesn’t work! When I’m on the highway and

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most uncomfortable pair of headphones I’ve ever had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst airpods, I can’t hear them anything. So horrible

    No, I would not recommend this to a friend