Customer Ratings & Reviews

The left stops working snd from numerous others ive spoken with the same to them. To send it off for reapir is $100 for the one earbud and they try pushing you to buy another set. Ah dont think its a good idea to keep pouring money in a hole over and over. Thanks but no thanks. $200 for one year use then another $100 to fix one earbud. Time for a change.

I had problems with the air pods charging. I spent quite a while with Apple support working on it. Finally solved the problem. The air pods were very touchy finding the exact position in the charging case so they would charge.

Love them but the only downfall is they fall out of your ear easily

This review is for the Best Buy online purchase process. Total scammers. I purchased these AirPods during the Cyber Monday sale and used by Best Buy credit card. Everything was fine at Checkout, even said I would reveive the $5 credit, but today there is no record of the sale. And now the AirPods are of course full price. Convenient. My instinct was to get them on Amazon, but I wanted to buy local. Mistake. Customer Service was no help at all.

Worse product Apple made. Biught the 2nd generation sent it back while under warranty within 6 months of purchase. Once the warranty expired, EarPod microphones went bad, and Apple will jot repair or exchange. Waste of money. I will not recommend this product for anyone.

I can not get them to not fall out of ear and it is really frustrating

Not an issue with the Airpod or Apple but the unpleasant Best Buy customer experience. Ordered this as a birthday for shipment because Best Buy falsely claimed that the unit will ship within a few hours. Next day i get a notification that the unit is indefinitely delayed. They were "offering me a refund if the unit doesn't arrive in 1 month". There was NO option to switch to a store order pickup or cancel the order. Had to call Best Buy customer service to get this process started. They claim that I may get a confirmation in the next 24-48 hour timeframe. My recommendation is that you buy this unit from anywhere else except Best Buy.

Great features but as I expected, it's pretty much impossible to get it to stay in your ear, which is kind of a giant PITA

Defective out of the box. Noise cancellation was off on right earbud. Got worse over a couple weeks. Week 3, totally noticeable and stopped working all together. Right bud was completely unresponsive. At 3 weeks, I called Best Buy and they basically said their policy was good for only two weeks and would do nothing to make it right, regardless of the issue or what I had experienced. I wouldn't suggest purchasing airpods and wouldn't suggest purchasing anything from Best Buy. Purchase from a company with integrity.

Stopped working in less than 2 weeks. Had chat with live agent at Best Buy. Was told that I had received a defective item and a new one would be mailed to me and then I should return the defective item. Best Buy then cancelled that order. They said I could come to the store to return defective item for refund. Extremely poor CUSTOMER SERVICE.

These airpods are very difficult to remove from the charger and to handle without them slipping from your fingers and falling to the floor Not ergonomically designed very well

NO I havent got it ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀

I bought a 2 AirPods pro (2nd generation), March 13th and it was supposedly delivered by FedEx and signed. I was 38 weeks pregnant then till today (my baby is here and she’s 2 weeks and I’m still chasing this) it’s a month no replacement or refund I have even filed a police report till today. This has been very stressful and I don’t recommend buying online, bad customer services and they should at least hear their customers out.

I have already had 2 pairs and both of the had the left side sound crack. I switched to BOSE, problem solved….

Fake item delivered to me. The AirPods were inauthentic in an open box. Other customers have the same issue all over the internet with Best Buy. I ordered a new item. Now they refuse to return the inauthentic item they sent me. I will be suing Best Buy and hope to shut them down for selling inauthentic products based on their admission in a letter they sent me when they returnned the inauthentic AirPod to me.

Was not pleased with these. They didn’t meet up to my expectations based on the posted information. I have small ear canals so that does make placement difficult. Even with the smallest ear piece I was unable to get a proper seal unless I turned them upside down. Because of that they would quickly loosen and need re-adjustment.

They never put them in my bag so I’m out $185:00 tried to get help 5 times. They also left out addl charger phone clip. Never shopping again at worst buy. Should had gone to Apple store

A month after purchasing it they stopped hearing and Apple changed them for me and after 15 days they stopped hearing again. The products that Apple has no longer have the same quality. I don't think it's worth paying so much for something of such poor quality.

These should not cost more than $100. Mediocre quality. Noise cancelation does not work correctly. Simply adjusting the earbuds make them do all sorts of crazy changes and touch command cannot be disabled. My $18 earbuds work just a good as these $200+. Sad apple is ripping people off. I got them for free.

Gave me the airpod pros 2nd generation instead of the airpods pros 2, the own workers at the store couldnt comprehend that they are 2 different things and forced me to return them instead of giving me the right product