Customer Ratings & Reviews

I ordered Apple AirPods from BestBuy on June 11 as a birthday gift, with delivery promised by June 13. The money was supposed to be charged AFTER I got my package — guess what? The AirPods never showed up, but the money was immediately taken from my account. I called customer service multiple times — no real help, just endless calls and an automated email telling me to “wait until June 26” and then I could maybe request a refund if the package didn’t magically appear. Well, June 27 came. No AirPods. No money back. Nothing. I had to waste my time going to a BestBuy store in person — they looked up my order, shrugged, and told me the order was cancelled. But they still had my money! The best answer they could give me? “Wait until August 26 to get your refund.” So let’s sum this up: No product. Money gone for months. Zero accountability. Useless, careless customer service. I ended up disputing the charge with my bank because BestBuy clearly didn’t care. Never again. If you want to lose money, time, and your mind — order online from BestBuy. If not, STAY AWAY.

I had to upgrade my airpods and these were perfect .

Some new features on this generation of AirPods. You can now use find my for the case too.

Great headphones!! I love how easy they work with my iPhone and all my Apple products!

I got this for my son and he absolutely loved it, it came in its box it was sealed and everything looks brand new

I bought these on sale for my grandson birthday. They were exactly what he wanted and on sale.

Great product and great customer service, I am enjoying the music with the new AirPods

I think Best Buy has the best deals. I look forward to my next deal from Best Buy!

Really good airpods but sometimes they seem to have difficulty connecting. Usually have to disconnect and reconnect them from my phone and see if it works.

So far so good don’t have no problems with the airpods

I like them very much. Was my most exciting and satisfied purchase ever!

Originally I was excited to get some AirPods again. I bought them about a month ago & started having trouble with them. Made an appointment with Apple to get to the root & they did. Swapped out the old for the new & still satisfied with my purchase. Get them if you considering, great with tuning the world out.

Absolutely love my new AirPods they came with a great warranty through Best Buy!!

I needed a new pair of AirPods because I accidentally washed my other ones with the case

I love it so much. She was the best item I ever got. I will buy it again.

Bought them for my son’s birthday and he loves them. Uses them everyday.

Best price and service. Easy to use. Bought case too help with keeping from losing.

Good service and good product. I like the trade-in program. Very fast and convenient. Highly recommend

Great product. It’s very clear and easy to connect. I love the everything on it.

great , my husband is a truck driver and these are amazing