Customer Ratings & Reviews

Everything with the 2nd gen airpod pros are perfect

Great upgrade from 2nd gen airpods. Wife is happy so im happy

Great price with old ear pod trade-in. Easy process

The product itself is fine. BestBuy.com put a serial number on my receipt that doesn't match the serial number for the actual AirPods I received. I registered the AirPods that were shipped to me when I first connected them to my iPhone. I had no clue at that time that my receipt even included what was supposed to be the serial number for my AirPods. I had a problem with one of the airpods and attempted to use the warranty. I downloaded my receipt off BestBuy.com and shared it with Apple Support to verify the date of purchase. It was Apple Support who pointed out the serial numbers didn't match. As a result I was unable to have anything repaired under the factory warranty or the AppleCare plus extended warranty I paid extra for. When I contacted BestBuy.com customer service about the problem I was informed I had gone past the period to time to report the issue, that I should've reported the issue within the return window. The extended AppleCare plus warranty I purchased from Best Buy is worthless. Customer service WILL NOT do a search on both serial numbers to attempt to find out what happened to the AirPods with the serial number that's on my receipt. There is probably someone else out there right now with AirPods they purchased from BestBuy.com that don't match the serial number Best Buy put on their receipt. BestBuy.com customer service is terrible. TERRIBLE!!!

I enjoyed my Gift. It was more then what I expected

One of the best AirPod ever it has so many functions

EarPods are such a great help and they work great.

I purchased back in November gotta say very awesome product.

It was cheap compared to other stores and works good

So far so good, However, the range of Bluetooth is much smaller compared to the first generation. Sometimes, there is no signal or the signal is poor when there is a door in between.

I loved them, excellent headphones 100% recommended

It’s a Christmas gift for my daughter so we don’t know the quality yet. What I don’t like was the DoorDash delivery that BB hired. The package came before 2 am! Why would you deliver a package around that time?! It could’ve stolen. Good thing was my husband leaves for work around that time, so he was able to bring the package inside the house.

Excellent product extraordinary experience amazing

Good experience buying from Best Buy and delivery from Roadie. Wife loves them. Overall solid but they sounds just ok, which for the price is slightly disappointing to me.

Perfect combo for your iphone. Best bluetooth for handsfree use

The best earphones iv ever owned. Love all of the features!

Excellent product. The noise reduction feature is excellent

Not the best , but compatibility and ease of use are the main features.

There good and yk there great and really good u fell me

That AirPods are my number 4, end it was the more cheapest