Customer Ratings & Reviews

Works great! However even the smallest ear size isn’t small enough for me.

I purchased the open box Excellent Condition option on the understanding that the product would be like new and with original packaging or a suitable replacement. Best Buy’s definition of “like new” and “original or suitable packaging” greatly differs from mine apparently. First, the airpods, charging cord, and ear tips were in a ziploc bag in a generic brown box with out any original packaging or instructions. Second, the airpod case was scratched all over front and back with numerous chips in the case. Clearly these weren’t open box items but used and used for a long time. I’m baffled, disgusted, and surprised that BB would even attempt to pass these off as excellent condition when they are fair condition at best! Buyer beware when opting for open box to try to save a few dollars because you probably aren’t getting what you paid for. Just an example of BB caring more about money than customers. I’m so disappointed!!!

They’re ok. For the price they should stay in your ear! Sound quality is fine, but no matter how I place them in my ear they come out. I have changed the ends and even ordered a third party accessory to help with the lack of fit.

Great product would buy again. Will tell my friends and family about it

The sound quality was much better the 1st gen than 2nd.

Purchased as a gift but my son is very impressed with the airpod pros!

Volume goes up and down unexpectedly. Allow help say not them is Apple phone using on which is brand new so wrong diagnosis.

Great product, even better price from best buy!!!!

I love the original AirPods so these are even a little bit better!

Please note that my review is ONLY for Best Buy's open box version of these. I made the mistake of ordering these as open box excellent. I read the description stating that they would "look and function like new and contain all accessories or suitable replacement". What arrived was in neither of these conditions. Ear size adapters were missing, and the case and ear buds were rather scuffed up. What's worse is Best Buy's handling of the situation, basically baiting me with the discount on these then telling me after "don't buy open box, they're a mistake, here, spend extra on new ones instead". Absolutely STAY AWAY from anything open box from Best Buy. It's a mistake. Otherwise these earbuds would get a much higher review, but I can't in good conscience after the bait and switching by Best Buy. I recommend AirPods Pro 2's, just buy them new or buy them somewhere else, but DON'T buy them open box from Best Buy.

the aipods are great, but beware, it does not come with an adaptor.

Ear piece falls out of ear when using. That is using the exact fit app

Little to big for my ears but fits okay with the XS ear tips

The product was good and as expected, but the packaging came very dirty and looked almost open? or used? Not sure why this is the case as I know most Apple store products come perfectly wrapped without any damages. Was a little disappointed with packaging.

the delivery was good and the product was perfect.

Did not come with decent instructions. Hard to adjust volume. Can be frustrating

Really good mostly i love apple.this is my second apple earbuds

They are good as far as features, but they sure hurt my ears, and they fall out a lot. I’m super sad about it as they were the most expensive ones. I have to use them or I’ve wasted that money!

Bought them for my daughter, she loves them and is always using them.

battery of the case is lasting shorter than expected (comparing to Airpods 2)