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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32275 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1529 Showing 30,561-30,580 of 32,275 reviews
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eco friendly for apple use. ANC can be better with different tips

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid earphones, just wish they came with more bud options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    best store to buy products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best store for to buy apple products always have some news

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but not to be use for longer than 30 minutes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Holiday season Gift for her

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items came right onbtime before christmas and start of the holiday.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel like they are going to fall out even with different ear pieces

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sonido Isis not high quality ………………………………………..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid. I like that the case now makes sounds so that you can find it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent, not built for my ears in particular, they like to fall out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery 3rd party

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party delivery service its horrible with the EXPO company

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool but can find cheaper elsewhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great but other places had the same one for sales for $50 less and I could use my discounts on top of the price reduction.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4.6 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.6 stars, They are 100% perfect. Love them. Absolutely awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpod pro 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for almost 2+ years and it’s fantastic

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but I was expecting a better sound quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service and online order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service experience item. Item shipped with only one ear bud then replacement order canceled 24 hours after it being placed to replace by customer service. Then called toll free customer service told did not need claim # and this was corporate customer service and even though price was higher for product they would honor price and ship me item immediately and should have item in a few days. Week later received email that they resolved my claim and it was being closed. Then got an email saying that item was canceled as well. So I went to store to return case for iPod and was told due to it being over 2 weeks they could not take the case back. The manager there resolved the return and was really helpful, but will likely never place an order online ever again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are AirPods are very good and serves my purpose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Air Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air buds work without a problem and instantly pair with my phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good but price match process took time but product quality is good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fake ear buds restocked and sold as authentic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the above item from a local Best Buy store. They were in the Apple box with the plastic seal all around. Once home my son opened the box breaking the seal and tried to inter change the ear cushions. The ear pod fell apart. Luckily I had bought the Apple care. Went to the Apple Store and complained. They did a quality check and informed me the ear buds were fake. I said that can’t be I bought them at a Best Buy store. The tech then brought out a pair of ear buds with the case and showed me the difference. He also supplied me with a letter of certification that the ear buds were fake and flagged the serial numbers in their system. In my car I went back to Best Buy. At Best Buy the counter man throught I was pulling some type of scam. I said I have a letter from the Apple Store. The manager was called over and I was issued a refund. The manager was also able to track these ear buds as returned once before. Therefore proving someone bought the legit pair of ear buds and retuned a fake pair for the cash back. Best Buy needs to confirm returns are legit before they restock items.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, they’re AirPods so they’re fine, good

    I would recommend this to a friend