Customer Ratings & Reviews

They ship me the wrong item but it works amazing Ty.

The sound is very good, the problem is that my ear hurts when I use them for a long period of time.

The AirPods were great but they didn’t reach my expectations

Too big for my ears. I tried changing the buds but the problem persists

Sometimes the left ear pod is hard to put in your ear. They fall out easily from you ear even when you put the correct cushion at the end of it.

I didn’t like the hearing aid feature, it magnified noises like fans and small appliances.

The don’t stay connected to iPhone 16 Max Pro. They never work when you need them to. Constantly having to reset Bluetooth and power cycle phone just to get them to sync. Buttons and gestures rarely work right. My last pair of Gen 2’s worked for 3 years. These didn’t last 3 months.

First of all, the purchase is thru the 3rd party. However, I trysted BestBuy would best all the vendor. I was disappointed that was not the case. I have to wait for a month to receive. Then, come to find out that the AirPod Pro was counterfeit product. The seller often first $10, then $30, them $50 for me to keep the product. It was not even working. Wasting my time.

They came in a destroyed box. Didn’t care at first but come to find out, they stopped working a week later. Tried to return them only to then find out that the serial numbers didn’t match and they wouldn’t accept the return! A fumble on their part because open box actually means it’s refurbished apparently and when they “fixed” them they neglected to check their serial numbers. Leaving me out 200$ and a pair of nonworking nonrefundable headphones

Ordered a 3weeks ago and it still hasn’t come. There was nothing on the purchasing site that said it was gonna take this long. I really do not enjoy when companies do this because I didn’t know it was coming from a third-party seller/marketplace- I purchased on their site because I thought it would come within two days.

These head phones are ok but they have a funny sound at times that you have to disconnect and reconnect.

Uncomfortable and lack of bass. The AirTag feature is cool but there are so many better options.

This AirPods started playing on the outside of the device a few weeks after having them.

The right earbud started getting a strange wind sound. After chatting with technical support for 20 minutes, I sent it in to Apple for repair. Very quick turnaround time, except… they didn’t do anything to the unit; it still has the same issue! Now what?

One of the pods is temperamental, it doesn’t always charge.

Just ok Hearing aid function is very weak Don’t like hanging from my ear

The AirPods Pro 2 deliver excellent sound quality, active noise cancellation, and a comfortable fit. The improved transparency mode and Adaptive Audio make them even more versatile for different environments. Battery life is solid, and the integration with Apple devices is seamless. As for the shopping experience at Best Buy, it was great! I ordered online, and the next day, I was able to pick them up with no issues. The service was excellent—fast, efficient, and well-organized. Highly recommend both the product and the store!

I bought these for gym. Worked great until they Started disconnecting and connecting randomly

Would go lower, these are the worst. Constant issues where one earbud is dead or it doesn’t want to connect. Apple Support is a joke because all they want to ask is if you charged it and if it’s clean. Both answers are yes. Then they tell you to try XYZ and maybe one quick fix after 2 hours of hassle will work, but you’ll be in the exact same position with the same terrible product in a couple weeks/months. These cost too much money to cause this many problems.

I don’t recommend placing orders on bestbuy.com unless you really know that it’s going through Best Buy not their marketplace. Best Buy is not real helpful. When something goes wrong in the marketplace you have to fight on your own.. this is very poor from a responsibility standpoint of Best Buy. The item was ordered on November 7 and shipped and it’s now November 19 and I still don’t have anything.