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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32275 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1544 Showing 30,861-30,880 of 32,275 reviews
  • Rated 1 out of 5 stars

    Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I'm talking to someone he can't listen to me. Bad connection. He plays too low

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    airpod pros review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product for listening to music. very easy to keep track of. noise cancellation is amazing for the gym! best purchase i’ve made in awhile

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    N/A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is just okay I’ve had better they really sell for just the name

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Energetic CA mom

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my AirPods but they keep falling out of my ears

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes, there is static and problems hearing. Could be better

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it a retail price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I was having issues with my bose. These can’t compare, the bose are better in almost everything except the integration with the other apple products,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Right AirPod stopped charging after 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them until my right AirPod stopped accepting a charge from my case even when plugged in after owning for only 1 year and 2 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not delivered and not refunded (yet)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered an open box in excellent condition and the delivery driver indicated it was delivered but it wasn’t delivered to my address. Tried to get them to respond (as indicated in the delivery app) but no response at all from them. wasn’t delivered the product. Was also rejected for a refund and not informed and had to call back and try again. Also tried to get a replacement and they cancelled that order.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Deceiving info and poor customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sucks. They charged me for Excellent condition open box and sent me good condition product. If i wanted good condition I would have paid less but now i feel like i have been deceived and charged for excellent condition and received good condition when their is obvious difference in quality and price. I called customer service and they refused to credit me back the difference. Their only option is return it and order again. Well i purchased this for a gift and now I don’t have time or the same deal available. Poor customer service

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great but they fall out of my ear when listening. Might return them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    meh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible. cant connect easily to my laptop - it was a total pain every time , cool feature to test your hearing but i will wait out the next model

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air Pod Pro 2

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 16 months and I’m really was satisfied then the right pod stopped working…

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 1 out of 5 stars

    Not better then bests

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume turns down when I speak or even coughs or when i sing out loud

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great but they were very uncomfortable and tended to fall out. Purchased over the ear attachment but they hurt even more

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They aii

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store and staff were very friendly however the product is meh

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Small ears don’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned because they fall out all the time. Sound was goood poor fit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Avg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No difference from 1st generation. They won't hold enough to ears

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Static Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started hearing static on occaison. I think these are way too expensive anyway but the static makes them useless when it's happenning.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Go BOSE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC doesn’t come close to BOSE. Sound is comparable to Sony

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my Beats Pro wayyyyyy better than these. Too bulky

    I would recommend this to a friend