Customer Ratings & Reviews

They were too big for my ears. They kept falling out.

first time using air pods. not a fan. not comfortable in my ear

I purchased the apple 2 airpods from best buy and received a tampered product that had an older model and with the name jermiah engraved in it. I notified best buy but they refused to give me a refund or switch it out. In addition they have the worst customer service ever.my problem is not with thebproduct but with Bestbuy I will never purchase anything from them again.

These work very good My daughter loves them I would buy them again

Found better price . Conected with cuatomer support on price match . Delayed response

I wasn’t to please with the sound as well as the fit in the ear

There is static disturbance sometimes when using it outdoors.

I really hate them. They do not fit as well or as comfortably as the previous generation. Also, their noice cancellation feature sucks. I wish I would have repurchased the first generation instead of "Upgrading" to these garbage sacks.

The sound quality is the same as the AirPods 3rd Generation. The silicon tips did not fit well in my clean ears no matter what ear tip size I tried. They also caused some kind of allergic reaction in my right ear.

not what I was expecting coming from apple you expect the best but this airpods are terrible the noise cancelation make you dizzy and one is alway off the only reason I haven't return them is because I don't have the time to go in the store

I bought the “open box” and they came with someone else’s Apple account still logged in. So whoever owned these can now see my location live and I can’t log out of their find my account. Best Buy refused to allow me to return these. So now I don’t even want to use these because somebody else can keep an eye on everywhere I go. Thanks for nothing.

I can still hear stuff with noise canceling and noice canceling doesnt really work the best

I purchased this pair in store. As soon as I got home, I opened the box to find that they were BROKEN and seemed to be a bootleg version of the real deal. I would've returned back to Best Buy then but they were already closed. So I went first thing in the morning and they REFUSED TO GIVE ME A REFUND! I have tried contacting managers, corporate offices, and my own credit card company. I am officially out of over $100. I have purchase over $10K products from Best Buy over the years. MacBooks, Apple Watches, iPad, stove, tvs, etc. I WILL NEVER GO THERE AGAIN UNLESS THEY MAKE THIS RIGHT!

Had one for two months. Went bad. Exchange policy sucks!

Not very comfortable as advertised, but work alright.

I have non-stop problems connecting these to devices other than my Iphone. I have tried adjusting the settings, and also can't hear out of just 1 without adjusting the settings. I had Airpods Pro 1 and loved them, but these are awful. Whenever I need them, they don't work.

Not a fan I like the beats fit pro better I like more bass so I rather go with beats for my workout plus they stay in my ear due to wing tips

I have some uncomfortable situation after using this product

The available features, I’m sure, would be “groundbreaking” … except that the devices themselves never properly fit either of my ears, even after weeks of being an apologist and hoping they’d somehow eventually conform. And yet, even LONG before my complaint, Apple had become too focused on cost-cutting to include “extras” such as stickers and alternate ear tip sizes. The business practices of the corporation that expects me to remain loyal are growing more questionably baldfaced than I’ve ever seen before.

This is a review of Best Buy! Horrible customer service. Bought this and they changed delivery date by 3 days so product could not be accepted. I tried to intercept and change delivery or just pickup. 4 people later, incl manager at Springfield, va… was told it was impossible and that I was picking a fight. They just couldn’t send a different day? Pretty sad.