Customer Ratings & Reviews

I placed an order for this item and even though it is showing available online my order got cancelled. This is unexpectable service from Best Buy.

Trash for customer service. Ordered online, order delayed a full week after estimated arrival time. BB refused to let me pickup in store or cancel so I could get the AirPods faster. Buy from somewhere else and save yourself the hassle

Honestly I didn’t enjoy that the battery drained four hours after I had them on and I tried them out for a couple of weeks. I have cheaper ones that last me for 3 days, until I have to charge them again. Brand name isn’t always better.

Debit Card number was stolen and these were purchased by the thief! I dont own an Iphone. So i cant really tell you how they work.

Mine came with the wrapper already removed and the box dirty and banged around, and also the case loses charge just sitting unused. Learned my lesson not ordering direct from Apple.

Item was ship and delivery but when opening package item was missing and was not compensated for item.

Was suppsed to be available today, app sent me notification they were resdy to pick up. Got there not only was it bot resdy they dint even bave them in stock snd now says october 1st. Thats 10 days from now. Really best buy?

Horrible product. They will not stay connected to my phone. I have taken them to a local Apple store for repairs and they still randomly disconnect. Worst headphones I’ve ever bought.

My left AirPod has static and because I have had them over 15 days and less than 30 days I cannot exchange the product. I don’t not like your return/ exchange policy. 200 wasted

I first bought the AirPod 3rd generation and they kept falling out… so I returned them and bought AirPod Pro 2nd generation and they did the same thing!! Returned them as well!!

Whoever picked up this item used my credit card, in a state I’ve never been to. Do you not ask for ID with purchases at your store??? Stolen Card Number!!!!

DO NOT BUY- only works for short time. Apple will not give you replacement monies towards a new one

Hurts my ears when I use this item. Service was poor at Best Buy store

They are just too expensive. $250+ for what I don’t get why they are so expensive.

This exact model is $100 less on amazon right now!!

for some reason Best Buy charged me more sales TAX after i had payed already,

Great product , great service. Got it on time in perfect condition! Thanks

Didn’t last two years . Warranty worthless.No good

Did not like was not comfortable in ears. Does not stay connected well.

It was fake AirPods. Charger is android and doesn’t work. Have to return in store