Customer Ratings & Reviews

I absolutely love my Airpods these were gifted to me from my son

Love it! I use them every time I workout. I would highly recommend them to everyone.

Very good headphones, the best ones that I ever had

Great choice of earbuds I recommend it to anyone. Had the olds ones and switched

The 1st gen felt better. This 2nd gen are still a great pair of earbuds.

Nice quality and staff was nice. Purchasing the AirPods was an easy process

I love my airpods they are so good to use and I really enjoy myself with them

Good AirPods nice features and very reliable to get

APPLE’S AIR POD PRO ARE THE BEST HIGHLY RECOMMEND IT

I have bought the best products at Best Buy. It is the best place for all types of devices.

Awesome product! Very durable for the price. Always get my apple products from best buy

I am using the product for a month from now , i just love The airpods , its 100% original

I got the airpods pro for my son and my husband and they both love them

In the description of the "excellent" condition AirPods I got said, "Includes all original parts, packaging and accessories (or suitable replacement)," but I was missing a pair of ear tips and everything just came in a plastic bag. The hinge of the case is loose and the magnet that keeps the AirPods in isn't that strong. I talked to customer service and they said I could get another pair for the price I paid for "guaranteed," but when I tried to exchange it in person, they said I would have to pay the difference. I told them the person I talked to said they could guarantee that I didn't have to pay anything extra but they continued to say "no." I then asked why the person I talked to would guarantee something that isn't guaranteed and they just said "idk." I didn't get what I paid for and customer service lied to me. The customer service at the store didn't even try to help. I won't buy from Best Buy again. Save yourself the trouble and just buy it from Amazon.

I got a pair from BestBuy, the ANC was not working. I returned that and got a new pair. Same issue! Then I went directly to apple for diagnossiss. And guess what they said, they are fake !!! I am attaching the report from apple. Apple said, "Could tell by discoloration, case is too wide, hinge is too lose, gap in case, indicator light is not the correct color, and the case makes an unknown ding sound when plugged in and opened." BestBuy did refund me but, I had too visit the store three times. And for a brand like BestBuy, this is very disappointing. I will be avoiding BestBuy from now on. You should too. Not worrth the hassel. A google search shows that this has been going for a long time. May be they just don't care.

Great product. Service was great at this store as well, everyone was so helpful.

A great item, its functionality is great. I RECOMMEND IT

Awesome product, best in the market, and thanks Best Buy that making sales sometimes

i love it and it’s perfect for everyday use and it’s very convenient for your work out too

The AirPods Pro 2 that is received from the Marketplace vendor was not a genuine Apple product because I found that to be either a used product or a refurbished one or a fake product. The Marketplace vendor was quite response when I messaged them about the product, but they did not confirm the genuineness of the AirPods. Also, I couldn’t update the firmware for n the AirPods, which raised my concern and hence I returned the product.