Customer Ratings & Reviews

I purchased these headphones on may 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren’t connecting correctly and when they did it was static and bad quality. We took them into the geek squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it there or at the factory in Vietnam. Although they can see we were scammed they told us there’s nothing they can do as it’s 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way. What a racket, they sell counterfeit headphones as new and original and then refuse to help and do nothing even when they can see and admit that’s what they did. I’ve gone ahead and attached photos of the two serial numbers of what it should be and what it is when connected. I’ve been a Best Buy customer for over 20 years and a card holder since 2011 and am insanely disappointed In them. I’ve never complained or had issues but this is nuts they sell them and don’t help. Best Buy customer no more and card is on the way to the trash. Also the geek squad took my wife’s unlocked phone to the back room out of our sight To check on these headphones. You should never take someone’s unlocked phone to a back room. It should be done in front of you. It’s a big security issue and they were gone with it for like 10 minutes. Just all around bad service by a company we were loyal to and were scammed by.

I am an overall Apple fan. I love my AirPods and these are great. I do think the anc could be better.

Amazing experience every time,the best place to buy muy products,thanks for everything.

This review is for best buy, the airpods are great. Package arrived, opened to find a torn up apple watch package minus the watch, no airpods. Took to the local store, they said i needed to contact Fedex. I said no, the shipping box was unopened, undamaged, somebody at the shipping warehouse did this. Had to argue and refused to leave. Finally a manager showed up, he confirmed that they had received several returns where the product had been stolen at tge warehouse. He said he did a work around so i could get the aurpods the same visit. My overall time at the store ended up being clise to 2 hours. Thankful for the manager but i wont be back.

Exactly as described, and arrived quickly. BestBuy never dissapoints.

Very Excellent for everything that you would need headphones for

I love these, i use them for android and they still work great.

Love these ear buds. The only real negative is the battery life just doesn’t hold up through out the day.

Best set of earbuds I have ever had and bought. Highly recommend

The bass is not as hard hitting as the first pro model. But after a year and a half they still work/charge like new.

I use these multiple times per day, every day 24/7! I don’t think I have ever purchased something so extraordinarily valuable to me. These headphones are FANTASTIC. Thanks Apple, Thanks BB!

My son loves them, and the feature of location and keeping track of them when lost or misplaced.

The first one is for my daughter and the other one is for me,

Super, i hope the best buy maintain as much same ….for every time

Great noise cancellation feature. Also the sound quality is a lot more than I expected.

Wont be upgrading for a while. These are great. Haven’t had any issues. They are pretty easy to find too.

This product is fantastic. I use them daily for work and play.

Excelente… I live this items in so happy with them 100%

Great price create product would definitely buy again.

I bought the air pod for it good quality. I owned one before.