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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32279 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1515 Showing 30,281-30,300 of 32,279 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good and learning the operating options for more details.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XS earpiece is still way big for my ears. It keeps popping off

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd pair of AirPod pros. Great products and I just love using them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    airbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall, but a little to complicated for a plus 70 year old.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using for couple of weeks It takes like 5 to 6 seconds to connect…in the start it would connect like in a second.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend theseThe best headphones ever bought!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpods noice cancellation ion

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product but wish the noise cancellation blocked absolutely everything because i can still hear the voices!?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well actual product was in really good condition, box was a little dirty and wasn’t wrapped other than that everything was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds especially for small ears. Nice to have the same iPhone and AirPod charging cable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microphone doesn't work properly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well but when they are on call the microphone fails a lot and it is not a matter of the mobile signal.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my husband, he love it Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my AirPods. I work with metal a lot and they work well for blocking out sound. The only problem is battery life. Need a a little more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Second verse same as the first

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not many upgrades to speak of. Battery life lacking just like the previous generation. Quick Bluetooth connection, plays fairly seamlessly whether they’re used one at a time or both in ears. People I call say I sound like I’m at the bottom of a well. Occasionally doesn’t connect calls correctly. Occasionally sounds robotic when people are talking to me. You can get similar buds for $50. I probably overpaid.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    dont miss the deal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    giving review after 6 months of observation highly recommended grate purchase with good deal thanks to best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theta are the best ear pc that I ever bought!! I will tell all my friends about it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gone woke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not reviewing anymore took away the point system make people pay for a membership to barely get any points or benefits we use to get for free plus you stoped selling movies so I’m going to start spending my money somewhere else crutchfield has excellent point system and exchange/return policy plus awesome customer service and free lifetime tech support for anything you buy plus free shipping!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with iphones and connects easily and has great functions only issues is its hard to keep them from falling out of my ears

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do better when shipping partners falter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased. This item was never delivered to me, but was marked as delivered by Ontrac. I filed a claim with Ontrac a few days later. They never responded. I followed up a week later. They told me I could only follow up with Best Buy. After trying to figure out how to navigate the website and follow the options or how to get my claim filed, I gave up. I went to a Best Buy store another week or so later. The store employee told me I could only file a claim through the website team and gave me a number. I called the number today, about 29 days after the item was *not* delivered and several hours invested in resolution, and was told that a claim must be filed within 15 days or there is no recourse. I asked for reconsideration. My phone call was dropped as I was supposed to be transfered to a manager. I called again and spoke with someone else. After explaining, I was offered a replacement or refund. Not sure I can ever order from bestbuy.com again after this experience. Best Buy should not make it difficult for a consumer to resolve an issue when its shipping partners drop the ball.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice AirPods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous version of AirPods Pro, you definitely will find out the differences between

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds okay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay, if you have alot of use for the features it comes with it could be an even more worthwhile purchase

    I would recommend this to a friend