Customer Ratings & Reviews

I am writing this review to express my extreme disappointment with the order BBY01-807039590842 placed on March 9, 2025. I ordered a set of Apple AirPods Pro 2nd Generation, along with an AppleCare+ plan and a Best Buy essentials™ - Silicone Case for Apple AirPods Pro 1st and 2nd Generations - Black. Upon receiving the package on March 15, 2025, I was shocked to find that only the silicone case was inside the box. The Apple AirPods Pro2 and any documentation or activation information for the AppleCare+ plan were completely missing. This is now the third time I have contacted Best Buy support regarding this incomplete order. My previous attempts to resolve this issue through the support chat have been unsuccessful. I have yet to receive the core components of my purchase – the AirPods and the AppleCare+ that I was charged for. Receiving only a small accessory while the main, significantly more expensive items are missing is unacceptable. The lack of resolution after multiple attempts to contact customer support is incredibly frustrating and has eroded my trust in Best Buy's order fulfillment process. I am still awaiting the delivery of the Apple AirPods Pro2 and the AppleCare+ plan that I paid for. If these items cannot be shipped promptly, I expect a full refund for the missing AirPods and the associated AppleCare+ plan. I hope that by leaving this review, my issue will finally be addressed. I would strongly advise other customers to carefully check their orders upon arrival to avoid similar frustrating experiences.

They work pretty good only problem I have is their range my Samsung buds had a way longer range than these for less money

not good for working out, cleaning up, running errands, etc., i love the noise cancellation though

Very difficult to understand setup process for hearing aid proposes for reason I bought them

The airpods don't pick up sound well and is choppy at times. Not very consistent unfortunately :( maybe it's just my pair though.

I owned them previously, I just didn’t take good care of the 1st pair that I had, but I plan on taking better care of the new (current) ones.

Overall good quality but they are not designed to fit in all ears. I cannot get them to stay in no matter which size tip I use

I am unhappy with these. I owned a pair of AirPod Pro ones for about three years, and they were wonderful. I take much better care of these AirPods yet they do not perform nearly as well as the first pair that I owned. They constantly disconnect from my phone, adjust the volume of the music without me doing anything, and fail to connect to my phone almost every time. It’s not user error, I used to sell this technology and understand it quite well. I wish I would get a refund so that I could buy something better.

Not the best for non-apple devices. Hole canceling doesn't completely block out all the noise.,but most of the is blocked,

They were very helpful and polite. Got asked If I needed help right when I came in and was given good information.

Great selection of extra pads for sizing various types/sizes of ears (young teenagers and adults)

Same like airpods pro only the charger is different

Found better prices elsewhere for the same open box gen 2 AirPods.

The noise cancelling is nice, but the whenever I turn my head left or right it dims the sound on the music. So when I am working outside or doing anything active, my headphones get quieter and louder.

Little too quiet. I feel like I can’t turn it up enough.

Works pretty good don’t have any complaints other than find my app not working well with the AirPods

I’ve been wanting for a while so I had to save up but they work well and audio features are amazing

Works well.... .......................................................

Not great for mechanic work, they still fall out of the ear/ears. Case get super dirty and collects debris. Sounds and noise canceling is great though.

Sound is not good quality. Will purchase another pair