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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32279 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1518 Showing 30,341-30,360 of 32,279 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    better with foam tips

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound but doesn’t stay in my ear after working out due to sweat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a really good deal but when I received the package I found security seal of the box was breached.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always on point

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple always have great products. They never disappoint

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air Pods Pro 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, connects effortless, helps as a hearing aid,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting to update my airpods for a while. This generation has so many cool features, it's insane. Love it loads!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wished stayed in my ears better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hear air pods apple I saw them on television program and getting a lot reviews so purchase them they worth most individual but they couldn’t stay in my ears I even changed ears pods but they really don’t work for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air Pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great but don’t stay in your ear as well as others. Doing any physical work they pop out and it gets frustrating.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy somewhere else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke and I have apple care but the Best Buy store wants to charge me 30 to ship it off because they can’t test them. If you want apply products buy direct

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these AirPods, but they are sensitive to touch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPod Pro 2

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for Apple lovers. Everyone in my house a pair

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working within 2 years. Earbud and case. When working, it was great.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Air pods 2nd gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t think they go as loud as my last pair but overall they are alright, just expensive

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since misplacing my beats I decided to give the AirPods Pro 2 a try. I wanted something different. I didn’t have any true expectations but after read the reviews I thought it would be nice. However my experience hasn’t been the best. If I had to choose again I’d get the beats.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is sketchy sometimes on instagram reels

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to return Apple AirPods and just missed 14 days deadline, they were not used and Best Buy representative tried to take it but manager didn’t allow even thought I was going to buy another gen from same store. Bad customer service… North Haven CT is not recommended

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent voice quality and connection however design would have been better...look from outside is disturbing me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Apple Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great - I’ve had no issues with them at all. However, these were sold as open box Excellent Condition. These were definitely not in excellent condition! The case had visible scratches all over the front of it and there was dried food or something stuck onto the paperwork in the box. But the earbuds themselves are great with no charging issues or anything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Doesn’t stay in ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t stay in the ear. Doesn’t matter the size of the earcups, it keeps falling off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Different tap capabilities compared to samsung. Fall out of ears on occasion. Excellent connection capabilities.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great. I use them everyday at work.

    I would recommend this to a friend