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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32283 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1540 Showing 30,781-30,800 of 32,283 reviews
  • Rated 3 out of 5 stars

    Work as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised. Their earbuds, so they do what they're supposed to do.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed as hearing aide

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband that uses hearing aides. One of his hearing aides was out for repair so I gave him these. Unfortunately they did not work well for him. The volume was muffeled and he could not hear any better when they were in than when they were out of his ear. Disappointed both of us.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually wear them at work. I work twelve hrs usually they only last me bout 6 hes before the battery dies. My beats are way better when it comes to batter life

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    AirPods purchased in at Best Buy that don’t work.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, these AirPods that I paid $236.07, in March, 2024, were a waste of money. I am very dissatisfied with this purchase. They were very expensive and they are constantly falling out of my daughter’s ears. Best Buy should not sell a product that is SO EXPENSIVE and doesn’t do its job. I DO NOT recommend this product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Good Market, decent product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another over priced apple product, good market mediocre product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as the original air pods!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to try these air pods which are touted as a much better product than the original air pods, but I don't like the design of these at all. They constantly fall out of my ears, the sound is no better, they don't connect with bluetooth easily, and they don't hold a charge any better than the original air pods that I have. I will be ordering new air pods like the original.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for the money but incompatible with my ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slips out of my ear. Not too comfortable after 1 hour. Starts to hurt ears. ANC is amazing though and switching them with the stem controls is easy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    wouldnt get apple for ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got these because i heard of great reviews, but for me it was terrible. it falls off and the audio in calls were not clear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t fit my ear. The ear buds are too much broad and this makes it difficult for AirPods to hold inside my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fails at the end of warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until 2 weeks after the warranty period expired. Now they are dead and unusable. Apple will not help me. I'm all done with Apple now. I will also say that I was very careful in caring for this hardware. It should not have failed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The ear but cover

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cover snot fit perfect , easy to drop when shaking or moving alot.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muffled sound. Very disappointed with these expensive earbuds.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good but don’t connect as good as the ones I bought from T Mobile

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not at all what I had hoped for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping for more I think Bose and clutch definitely have this market locked. These were not as impressive as I’d hoped.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Misleading advertising

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy would not honor a price match from the BestBuy app. I purchased 4 AirPod Pro 2 and the offshore representative verified the price difference then told me that he could not honor price. I was well within the 14 day period.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price the sound quality is subpar. I hate how you are forced to buy apple products because they secretly sabotage other brands. For example i have jbls and sonys and they connected fine to iphone in the beginning, but after a few months other brand would frequently disconnect, I suspect apple does this deliberately just like they deliberately drained your battery to force you to buy a new phone apple forces you to buy their earpods

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Connectivity is very poor.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item because it keeps on disconnecting the connectivity to my iPhone, even my phone is with me while listening to podcast. I have an Airpods pro also and the connectivity is very good up to 100+yard, I just want to get a second Airpods since the battery of my old Airpod is getting shorter. This Airpods is Disappointing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not charging

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great but, one piece stops charging like only one piece will charge was same with my old airpods

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear bud slips from my ears and has fallen several times on the street

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Return

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall same ole thing for $200 Not impressed. I returned them

    No, I would not recommend this to a friend