Customer Ratings & Reviews

Great sound. Uncomfortable for my ears. Ended up returning for a step down.

My original purchase resulted in an “open box” that was not new and did not function correctly. I returned the defective AirPod pro2 and received a sealed product that has been working as advertised. I’m very pleased with the “second” pair of AirPods.

Poor design. Why do Apple tech engineers keep designing things so that one can easily lose them if not to force you to buy another overpriced tech toy from Apple. These airpods are not made ears with small ear canals.. so they're easy to lose because they don't fit properly

Don’t hold inside of my ears. It doesn’t matter what tips I use.

I hope it lasts longer than the regular the 3 generation ones because the others are made of lower quality and only lasted a year.

It's hard to review a product that can't get delivered to me. Here we are on December 10th. My Airpods were supposed to arrive on 11/22/22. Don't get me wrong, I have owned more than one pair of these and they are great. I'm just getting a little frustrated with the customer service at the moment. I will start by saying, I HAVE NEVER HAD AN ISSUE PRIOR TO THIS. I always received my products in a timely manner and was very satisfied with everything. Now I'm sure this is not Best Buys fault. Probably just somebody stealing something at FedEx. But, that still doesn't put the Airpods that I have paid for in my hands. Do better Best Buy!!! It clearly states on my delivery, "Delayed". This is not my problem, this is an error in your delivery service. You should be going out of your way to deliver me another set of Airpods while you and FedEx figure out what happened to the original order. Highly dissatisfied at this moment

Apple products are apple products, what more can be said, amirite?

Best Buy sucks. I had the worst experience when they delivered the wrong item, I spent hours on the phone and went down to the store TWICE, but no one could help me. Buyers BEWARE do not buy anything from best buy. You can end up losing a lot of money its not worth it!!!

They disconnect a lot really good on motorcycles blocks all sound

One ear bud broke and doesn't work after 1 year of moderate use.

Terrible experience! I ordered the Apple headphones on Black Friday, but they arrived in awful condition. The packaging was damaged, water had gotten inside, and the box was swollen. The tape was broken. I contacted customer support via chat, and they processed a return, but no replacement was ever sent. Additionally, the headphones I traded in seem to have disappeared, and I haven’t received any refund for them. I had to purchase a replacement as a Christmas gift for my husband from another store. Because the Black Friday sale had ended, I had to pay more. I will never shop at this store again!

Nose canceling feature doesn’t work. The ear plug is over priced and not worth the price.

Quality is great but they kept falling out my ear, I had to return them

The original ones are much better price to performance. The ear tips don't properly fit my ear canal

Worked great, until i started using them at the gym and they got sweat in them. Not very water resistant

Music sounds a little dull in these AirPods. The sound that I get out of my Beats Pro Active sounds better to my ears.

It’s not holding up in the ears keeps falling down

It do not cancel the noise and it is always falling out of my ear

Losing sound. Additionally, abrupt sound changes, uneven.

Has issues, one of the ear bud stops charging and only starts charging again when pressed. Airpods have momentary signal drop of issue which have become more frequent over time.