Customer Ratings & Reviews

Hurt the ears way too dang much. They sound great, but hurt too much to like them.

They stick out of my ears even though I have the smallest rubber bands

I ordered these for curbside pick up. Once I arrived, I checked in and waited. I was sitting in my vehicle for about 20 minutes. They seemed a little busy but nothing crazy so I waited for 15 more minutes. At this point, I had been sitting in my car for 35 minutes with no one coming out. Other vehicles that were waiting either left or stayed waiting. I ended up walking inside to retrieve them.

was having connectivity problems after software update

The product itself works amazing. It just wasn’t a good fit for my ear. I tried all the different size earbuds but they all hurt. So I switched to the AirPod 4s

Was pretty good but lost left one in a rollover car accident and can’t even get it replaced after buying the warranty

I’m a big fan of Bose products but a friend told me about the new airpods pro 2 and to be honest I prefer bose.

Apples quality is unmatched. The ear plugs don’t fit my ear good so I have to order memory foam plugs offline

I really like the service you get at Best Buy. They are very good people, they give you the best service and are highly recommended.

The sound of these headphones is good, but not great. Also, the headphones don't stay in your ear at all. I've tried every plastic insert provided and they still won't stay in. I've used several different types of earbud headphones over the years and these have the least secure fit of all. This issue along with the average sound result in my one star review. I wish I would have purchased some other brand of headphones, or at least returned these when I still had time.

Hi. So I love the pros this is actually my 3rd pair, they came faulty, the left side takes about a minute or two to connect after I put it in my ear and you can’t see the percentage when it’s charging. I’m going to exchange them for another pair

I’m not sure about them I had the first gen and loved them these do weird things.. just me

Am an Apple person through and through but the charging cases on the airpod pro is junk, this is my second set of airpod pro second generation and both cases charging problems, picky and delicate cases, the AirPods are awesome when they work but if you do anything outside be prepared for problems

My AirPods stopped working out of no where. I didn’t drop them in water nor have I dropped them on the floor. It’s very odd

No matter what size ear bud I use these pop out of my ear if I talk or smile or move, so I'm constantly pushing them in while I'm trying to talk on the phone. Can't wear for a long time bc they hurt my ears. Sound quality is great, and bluetooth pairing is easy, noise cancelling is good.

Like if you buy it in apple but I had trouble with shipment, FedEx is not that good, my package get lost.

I wasn’t happy with these ear buds. It was confusing which area or button to press without the experience of having an Apple product. I just switched from an Android to an IPhone. I returned these

Won’t stay in ears. Not comfortable. However everything else is great. But when they’re uncomfortable it kinda doesn’t matter.

Overall rate was 5/5 stars! I ordered my AirPods pickup for the first time. To my surprise, I was able to add a second person to pick up for me, in case of any inconvenience. I picked a second person for pick up and they had no issues. The product itself works well. I had the previous AirPods and it would always fall off. These work much better and connect faster. I only charge them once and they last me. They are more adaptable and advanced with the sound. I’ve used the find my AirPods twice and the alert worked much better than the previous generations.

Today I ordered the airpods pro to be picked up and when I got to the store and did the transactio noticed that the box was damaged and look bad. I should have taken pictures before retuning them so however is reading can understand my frustration. Its was supossed to be a gift for my son. When I ask the girl at the pick up station why the box was damaged because maybe I ordered an opened box by mistake , she said that those were the last at the store. Wasted my time today , make sure to speak up if comfortable with a product.