Customer Ratings & Reviews

Not sure why but my left airpods would get distorted sometimes but the right one would still work normally.

I'm absolutely loving my new AirPods! The sound quality is incredible, with crisp highs and deep bass. The fit is snug and comfortable, even during long listening sessions. I've also been impressed with the battery life - I can easily get a full day's use without needing to recharge. The seamless connectivity with my iPhone has been a game-changer. Overall, I'm so glad I upgraded to these amazing earbuds

ASSURED & PROMISED BY BEST BUY I COULD COMPLETE A TRADE IN AFTER THE HOLIDAYS (old AirPods trade in once I give new ones as a gift for my daughter). Tads in cancelled, no recourse except trading in on a new order for more stuff. Poor communication, no follow through on promises, ZERO customer service, that’s long gone. Very disappointing. Best buy saving money by cutting our great customer service in the USA, and also cancelled a great rewards program we used to have. Really gone downhill. Product is ok, Best Buy sucks

Not working properly after few months. Looking for service now

Works good. But taking calls are not so smooth, voice reaches too low on the other side.

Unfortunately I think like like the regular AirPods because the pro has the silicone ear tips which is uncomfortable for me and weirdly the noise cancellation makes my ears feel like I’m going up a mountain and my ears need to be popped. When I had noise cancellation with headphones that were not earbuds it was amazing. Personally not my favorite headphones.

Didn’t work and sit in my ears the way they should set kept falling off when I shook my head

Barely a year in, and the right ear pod already stopped working.

They are nice but the outside casting on the ear pods could be made of a stronger material.

My right AirPod was out of sync had to get new ones and the same thing happened with my new ones so

The sound was OK, it did not work well with android. Many glitches and features simply not working

They kind of seem like the AirPods are refurbished.

The noise canceling leaves a lot to be desired. The next generation will maybe fix this, if the news is right.

Do not fit in ear as well as standard air pods. I returned and purchased standard version

I ordered these in late august and never recieved them in the package I asked for them to let me pick them up in store and they never let me follow through with picking them up. Have never had a bad experience with Best Buy other than this very poor customer service

The airpods work great no complaints there and are clean. What I didn't realize until I was looking under find my decive is that I can not find them because the airpods are mixed and matched. So they are not the same pair. Even worse, it says the beoriginal owner can see their locations. Too late to return it but I feel best buy should make sure to have the matching pair or can reset them.

Hard to operate not good sound hard to keep on ear the controls are hard to operate

Air pods stop working after 3 weeks. I now have to file a claim to get them replaced.

Did not like too hard to keep in ears at times very difficult

Convenient and charged long but the left airpod is haed to hear out of when otp even when the volume is all the way up.