Customer Ratings & Reviews

Will be bringing back for an exchange there is something wrong with volume.

Purchased airpod to assist with hearing loss. Have taked hearing test 10 times with no results. Would not purchase again.

It wouldn’t stay in the ear, it falls off easily.

Neither I nor the Best Buy Geek Squad have been able to remove the "interchangable" soft ear pieces to try a different size.

I went to Apple because I lost the case, but still have the earbuds, and it turns out the serial number Best Bug gave me is a bogus one, not a real one! Therefore, I can’t replace the charging case!!!

Needs to come with a guard for case and headphones if I’m paying more then 200 for these. Quality is great but keeps slipping out my my ears no matter what size. And gets scratched super easily which goes back to it should come with cover or a case for this price.

The item was overpriced. Despite Airpods 3 ready launched.. the item is priced at 210$ + taxes… whaaaat? I purchased it on a trip to US. Only to return back and finding that it was available in my home country for less than 170 USD all in!

This ones are not as better than number 4 generation AirPods i like the 4 better

Noise cancellation sucks despite what they say and other reviews I can hear everything. If you’re out and about it’s not gonna tune anything out, if your inside and you need mild noise cancellation it’s fine but for the price you can get that noise cancellation from a cheaper set. And plus they keep slipping out and uncomfortable.i have small ears and i let a family me ever use them and their ear size is about average and it still is uncomfortable and slips. you really have to STUFF it in. Not worth the money. So disappointing can’t return it. :(

The tracking or alert sound didn’t work n wouldn’t connect to the find mine on my iPhone so when one dropped it was gone. Then you can’t replace them. I’ll never buy them again to expensive to malfunction not be replaceable n not covered in the AppleCare

I was mailed an open box when I paid for brand new headphones

Not functional these continuously fall out of my ear which did not happen with my old 1s that were not pro’s. It feels like Apple makes these products as a money grab by acting like they are better than base models but this ain’t it!!!!

Your return policy is horrible. Best Buy should really update your return policy to at least 30 days. 15 days is not an appropriate amount of time to return a product.

Trying to get a hold of customer support for an exchange. Not a refund. Bought this as a gift to my partner and he said its making the lost head phone noise. I would love to exchange them for the same product. But cant seem to get a hold of any representative.

When trying to use as hearing aids they often shut off and come back on whenever they feel like. Irritating.

I love the AirPos Pro, but they just don’t fit in my ears.

I’m not sure what is up with these headphones but they are horrible keep losing connection with my phone it’s really annoying I have never had this problem before

Despite the fact that I bought the gen 2 specifically for the fact of the changeable ear fits, they still do not fit like my Bose EarPods. One ear piece falls out often. I am very disappointed since I have been an Apple fan for many years.

They have a loud screeching noise in one AirPod both AirPods don’t charge at the same time and they don’t last as long as it says

Ordered AirPods Sunday, said would be delivered Tuesday and they were picked up Monday @1:52pm but still not delivered Wednesday. Called customer service and was told nothing they could do, I had to wait 3 more days. I live across town but in the same town as the store. Had them delivered because I work full time. Saw other reviews that Shipt didn’t deliver stuff so not sure why BestBuy is using them and asking customers to wait over a week for something to be delivered within the same town. Ridiculous customer service