Customer Ratings & Reviews

Service provided my best buy is worst. I got refund only on airpods pro but they haven't refund the apple care + amount. When asked they said they will refund the amount and still haven't refund the amount

For the price of these they shouldn’t have the same issues as the first pros. Connectivity is iffy. Drops randomly during calls causing a long delay of just everything muted.

It takes a few seconds for airpods to connects. I had one with lightening cable earlier that used to connect without lag. Could not return. Disappointed

It is an issue removing item from charging box. The rst of performances Ok

The silicone or model does not fit perfectly. It keeps falling out of your ears. I tried smaller silicones and they still fall off. You have no chance of walking or running with this. be prepared for falls

Poor product,connection problems. Have owned 2 pair,my Bose earbuds perform 100% better. Do not recommend them.

Horrible , the sales guy NEVER mentioned I would need a newer phone to have all of the functions (tap to mute, hang up or answer with a tap) airbuds to work.

I purchased a pair AirPods Pro 2 with a case & extended warranty, received a package from fedex, when I opened the box only the AirPod case no AirPods I’ve been fighting since till now for a replacement or a refund & haven’t got either all, they requested a sheriff department report did that as well & gave them the report # & now they actually refused to a refund or replace it.

Sounds crackles, wasn’t aware that you had 14 days to return it if you aren’t a special Best Buy member, even though I have a CC with them. Now have to go through the manufacturer, and I know that’s going to be an absolute pain!

Not comfortable, sounds quality is pretty good. I guess the return policy says 14 days so now I’m stuck with these that I’m not going to wear.

Item does not hold Charge long enough only 3 hrs, and sound not good

After 2 months, would stop charging either the left or right airpod intermittently. Apple claimed water damage, though these had never had contact with water. I do use them while running, however. I received a replacement pair, via AppleCare+ for $29. Replacement pair was delivered and wouldn't connect. Error message showed that the airpods pro were mismatched. Talked to support, had another set sent out. That pair has the same issue. Have been on the phone with them another 3 hours. Still not resolved.

They were never recieved nor replaced...sorry but when the shipping company drops the ball it should be investigated!

Reviewing after one month use : all of sudden there is a glitch sound. This has nothing to do with the best buy i guess it’s a manufacturing defect. Does anyone has the same issue or just me?

Product looks fake, Shows apple care activated from April 25, I purchased it in November 25, serial number on device not matching with box

I am going to return this purchase. The Apple air Pods do not keep a charge. Even when I charge them overnight and put them in to travel to work they next morning they don't stay charged. I only use them when I am driving because of this issue. I misplaced my original Apple air pods they worked wonderfully and kept a charge for a week or longer. Don't really like the case I purchased either doesn't fit like previous one did. Returning it too.

if i could give a 0/10 i would. the employees were shocked when i brought them in to return. even they said they were fake.

At first, the product was working great, but suddenly, the microphone failed. I'm not exactly sure what the issue is, but it's causing a lot of trouble.

I got exactly the wrong condition item instead of what I ordered, never order open box items in best but. Even customer support will not help you and you have to rome around the stores for returning it for which you have shipped it to your home, really bad and frustrating experience.

I’ve owned these for about 7 months now, and they are still alive. They have definitely been beat on, being in dusty shops and other environments that have killed my old recons and other headphones. Sound is awesome, fit is nice, they connect with most computer and phones easily, and they are a little pricy but worth it if you get the warranty! The thing that I’m most suprised with is their durability. I went diving in a lake down to 30 feet for 20 minutes and then above 30 feet for another 30. I got out and stripped out of my wet suit when I realized I still had them in my pocket. I was worried they were broken so I put them in my ear and they turned on. The audio sounded like the ocean, but they still worked. I threw them in some rice when I got home for 3 days and pulled them out and they so far work perfect! They are not supposed to be that water proof but they still work and function just fine. This is proof enough to me that Apple makes good quality stuff, even if it’s a little pricy!