Customer Ratings & Reviews

I bought it in March 2024 and now (Oct 2024), after just 6 months, the right earphone is making a whistling sound. Online Best Buy customer service told me you need to go our store in person, while I bought it online!!! This is a poor and unpleasant online support experience. Bad goods plus bad customer service!

Hit the extended warranty. Best Buy wouldn’t honor it. Last pair I’ll ever buy, own or recommend

I don’t like the quality not what I expected for the price I paid

I developed a skin reaction on my ears canals due to silicone earplugs. I don’t recommend them for people that are sensitive to silicone material. I opened a case to Apple and they didn’t resolved.

Not much of a difference from the pro I bought them used and could not use them on my I cloud they were locked

I was so excited to get these for myself when they were on sale. But from being shipped out to when the fedex driver handed me the box someone stole them. And I’ve been back and forth with Best Buy about my refund and they stated they gave it to me but they have not applied it yet. And it seems lately anything for fedex it’s been stolen or “lost”.

I’m giving these no stars because I purchased them and the right AirPod won’t connect to any of my devices. I have googled how to fix it and tried every possible option and still no connection. Frustrating.

These things won’t stay in my ears no matter what size earpiece I use, have tried everything except aftermarket way loops etc.which you shouldn’t nave to do with one of the most expensive highest rated ear buds.I’d have returned them but hadn’t worn them out of the house ‘till recently.Yhese are definitely a don’t buy for me.

After two weeks I went running with my AirPods, one of them has vibration each step, went also to Best Buy and the say there is no warranty with them, went to apple place in Bethesda Row and they say the AirPod is good, I wasn’t agree they sent the AirPods to the warehouse, after 4 days the AirPods came home when I put on me again… the problem still the same, all was with my apple care coverage… and was the same than nothing… not worth spending the price for that

The air pods work great but in all my customer service experience was horrible as customer service would say one thing and in store employees would say the opposite of what customer service would when i got the wrong iteam in the mail good product bad service and i still had to pay an additional 8 dollars for the difference in sales tax as i bought them online in Georgia and had to exchange them in Tennessee when they had me back and forth 3 days in a row without an apology for thier screw up

The item has become unserviceable in few days . Now I'm struggling to get it replaced. Hope that Apple accommodates my request..

I had a terrible experience trying to purchase these AirPods. I was lead on, and on, and on - being told that I would receive them - I never got them. I was on a trip and my AirPods went bad - I called to see if BestBuy could ship to a hotel - "YES" I was told, I would have them in under 24hrs. I was in the hotel for 4 days - I kept calling - told I could get them. Ridiculous - I never got them - I could have ordered them from another business, Which I did from Apple when I got home.

They tried to deliver these after hours and when no one was there they returned them to Best Buy without notifying me. Took me a month to finally get them to deliver the items to my customer.

Ended up returning. Purchased for use with zoom meetings and calls constantly got staticky. Ended up purchasing Beats and much happier.

We were sent an empty box. So there's nothing I can review. Then after being on the phone with the rep and asking him if he'd like to receive a picture of my empty box he said no. Then Best Buy contacted me and asked for the empty box. We ended up purchasing the item from Target.

Boxing looked like someone opened it and threw it.

Still have not received it! The date is 12/5/25. What can I say? Please send them! Can’t review what we don’t have.

They don’t always hook up to the phone. Intermittently cut out and today I was getting static in the left ear.

The charger is different than all other chargers, which is really annoying when you travel and have to carry another charger. They also don’t stay in your ears good

Right one not working out of box. Tried on 3 different phones, still not working. Trying to get an exchange at store.