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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32283 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1552 Showing 31,021-31,040 of 32,283 reviews
  • Rated 1 out of 5 stars

    No verification on open box products

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bout these open box. They came in and I got the warning that they are still connected to another account. I ignored the warning and now it plays sound every 24 hours when I open the case. It feels like I am using stolen airPods.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 16 Months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these pods but after 16 months one pod will not connect or stay connected. Meanwhile my second generation air pods are still going strong.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    EarPods issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the different size of ear tips my ear end up sore also the EarPods feeling off my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a truck driver , these just don’t work for me. They work for some people not just me. I can’t have them in my ears while I drive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    New AirPods seem to be used

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these new air pods for my mom for Christmas. Paid the price for brand new, not refurbished. Box was sealed. When we went to pair them with her phone, someone else’s name came up indicating they had already been paired with another Apple ID. We will be returning them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Check if buying open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price but it says they’re still connected to someone else’s account so I’m unable to use the find my feature through apple. Didn’t have time to return before the 14 days.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Get the new ones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case comes scratched and replaced one pod within a couple months

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This airpods are not good... they don't work for and they expensive

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont stay in your ears any better than the regular airpods and cost twice the amount. Waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t connect to my iphone. It did at first but now it will not.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No follow-through on subscription GIFT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods are fine, but Best Buy does not deliver on promised gifts. Music subscription for 1 month was to have been available to PRE-existing customers, of which I am one. Apple does not follow suit. If Best Buy is offering it, the offer should be honored.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked nice. Returned because they never fully charged.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven’t received the item has been delayed with no updates for weeks

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery is the issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two start time battery 2 hours do not recomend to someone that like it, leasing music

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Serial number is not getting verified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serial number is not getting verified in apple website, I have not opened the item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mic don’t work.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst mistake i made is by buying drom best buy. I got these like 2 months ago and right after i got them the mic doesnt work and when i try to get them checked from best buy. They make you go to apple to get it fixed. You cant buy something to be brank new and have to go through soo much work just so it can work properly like its new. Never buying any electronics from best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total disappointment!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again, ordered on 11/17/25... It's 12/6/25 and it has not been shipped yet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is robotic. Static is unbearable. Nothing seems to fix it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not too good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with it as it drops from time to time, usually suppose to connecter all the time but most likely it looses connection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad choice in few weeks giving trouble not recommended

    No, I would not recommend this to a friend