Customer Ratings & Reviews

Poor quality, Best Buy it’s self couldn’t verify authenticity.

They die fast Connectivity is not great They constantly fall out, bending , running, etc.

It is making some weird noises. I don't know why or where they're coming from, but it's definitely a mix of a terrible and a good experience. When everything is working well, it's all good, but then it starts making strange sounds. It doesn't happen often, just now and then.

Didn’t hold a charge long. The case isn’t able to be plugged into the adapter

I am experiencing static noise and I have bought them recently. This happened with my older one as well after certain months i could hear static noise and it is irritating.

I accidentally bought refurbished online so I returned three pairs that were supposed to be brand new but one pair was clearly scratched and used as my boyfriend tried to set up on his phone they clearly are showing as already paired by another email and user so I will be returning them this week.

I have been buying this item for less than a month. The noise cancellation does not work well. They do not allow me to exchange it because the return window has closed and they do not offer a proper solution either.

The AirPods came damaged and looked heavily used, had to use AppleCare + to have a refund

Best Buy delivery left my package outside of my apartment building on a busy downtown street and I never recieved it. They have refused to refund/re-deliver the package despite the many hours I've spent with their customer support team.

I bought this at what I thought was a good price. I plug them in to get charged and it kept dinging I could not understand why, my phone gave me notification that said I had two different ear pod one was 2nd generation and the other was third. I am disgusted with Best Buy that I will no longer buy anything from again. I just lost my money and th

Not product. The seller did horrible job. Still not arrived. The worst!

Not working after 3 months , initially it worked fine but after some days right pod stopped working It might be defective one which I received. Don’t buy in Best Buy.

Item was pronounced fake at Apple Store, counterfeit, Shame on Best Buy

They don’t last. My daughter had them for less than a year and they’re started to malfunction

Products are way to expensive for the quality they are designed to die just after the warranty!

Hard to review an item that only allows 50 characters

Have used it for less than 30 days and the left ear bud don't work. And it just started acting immediately the window of return just ended. You can only imagine how mad, Im right now, after spending all that momey.

Its been three weeks all my packages have been delivered wrong adresses the ones i recovered were fine but the ones I havent hey dont care to help me get my money back just yanking me around. I cant stand a reviewer so this is just a friendly respectful wah to say not everybody is stealing scamming and lying somw of us love Jesus so please send me my refund for my headphones.

Right side only lasted 6 months, very poor quality or maybe I just got a bad one

They work good but have a hard time hearing from them