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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32287 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1555 Showing 31,081-31,100 of 32,287 reviews
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreliable garbage AirPods. The 1st generation AirPods Pros lasted me nearly 3 years with no problems. I brought the AirPods pros 2 not too long ago and I'm already having problems with them. They always randomly disconnect while in use. These are a complete joke of a product. Now I can’t even connect to the airpods anymore. Completely trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound goes in and out. Some times when I’m on a call the person im talking to can’t hear me. And at times it sounds like I’m talking to a robot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took 3 weeks to receive and only worked 1 week won’t refund

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice well done good respectful nice helpful useful

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    EarPod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packages broke and wet look like someone open already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fake airpods. Do not buy, shame on Best Buy for using this reseller

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like that you can't connect, hang up or change volume from the pod

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xmas gift didn' work out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    uncomfortable and sound was not good. Could be because it is uncomfortable for my daughter's ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive item. Delivery not attempted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive item. Delivery was marked as returned to store without an actual attempt at delivery.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worthy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No noise cancellation Not really worthy , I already have one but I got this coz it has noise cancellation , it’s not working as advertised or expected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is shady

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. However the store apparently undercharged me and then decided to charge my card for more money a couple weeks later, citing a technical mistake. Ironic right? A company that sells tech made a technical error lol. And rather than absorbing the loss from their mistake, charged me more. Shady.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE APPLE PRODUCT

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd pair - yes, I know why on earth buy the same product over and over but these barely last 6 months before they start dying no matter if I clean them, resync them. They are a terrible product - DO NOT BUY even if they are the cheaper ones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality ! Trouble talking on the phone with AirPods

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for this price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were perfect the 1st month but now when I make or receive calls the sound doesn’t work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some cool features but they fall out too much!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a review about the AirPods, but a review on BestBuy. They claim the AirPods were sent to my house but they never arrived. So now I am out $200 and they will not refund nor replace the order. I would recommend buying AirPods from a different company.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer servicr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy send me wrong item. They supposed to send excellent condition but the send fair condition. Best buy did not help to resolve the issue also they didnt send return label & pickup schedule

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Package never delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive package. Contacted customer service, and did nothing to help and refused a refund. DO NOT BUY FROM BEST BUY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor microphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods don't work well. Even if you are alone in your house and you want to make a call or send a voice note, the audio quality is very poor. I bought this airpods 3 weeks ago and Best buy does not want to help me. I think best buy sells used products as new products (and I paid full price, i mean, NEW PRODUCT, NOT open box)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad condition

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not working properl. Xxxxxxxxxxxxxxxxxxxxxxxxxcc

    No, I would not recommend this to a friend