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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32287 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1557 Showing 31,121-31,140 of 32,287 reviews
  • Rated 2 out of 5 stars

    Mr apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No sure why. But quality is not as good. As if you buy them from Apple Store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t stay in ear overall it’s a good product but wouldn’t work for me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible open box product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. I have nothing but issues with these airpods since I have purchased them. Never buy open box ones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mismatch open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mismatched AirPods to the case so could not get it to sync to my account. The person who returned it either not locking it with their account or they returned a different pair.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was damaged when I picked it up, plus people can’t hear me well on call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    they don't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't arrive on time and didn't work, they were bad and useless, I lost my money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No charger provide with these. Have to get special case for the charger we have

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low volume

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume way too low they suck, can’t hear at all! Not happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am at a loss

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it on sale. It was returned because the cargo arrived very late and at a time when our office was closed. I am very unhappy that I lost my discount and I still have not received a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pro for pro ears

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it one star because these fall out of my ears constantly. I tried different tips and I guess these are just not for me. I’m sure they’re great but have not been able to use them for longer than 5 minutes without them falling out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    .airpods pro 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my 4th pair and quality or product need improvement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large silicone buds were missing from the box.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sounds sucks on ohone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The caller on the other end complains the sound quality sucks

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Will not answe phone with taps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not pleased with them. I am unable to answer the phone or hang up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy is horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but bestbuy a horrible place to buy. They used up $60 worth of certificates, never delivered the products (aka auto cancelled) and now saying promotional certificates can't be reused.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods NEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They keep cutting out for no reason, randomly on calls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product turned out to be broken. When I took it for return, they said it was 15 days and they didn't care.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Longer a Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it’s possible to give zero stars, that’s what Best Buy service gets. I have been a Best Buy member for years and typically make tech/electronic purchases from BB during the holidays. That will never happen again! 12 days after the purchase, the item is lost by OnTrac and I still have no refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy online

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a poor job packing this item. Basically it said steal me on the box and they made it easy to open. All I got was an empty box. And these holes want me to pay for that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air pod

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps falling out of my ear even w the smallest setting

    No, I would not recommend this to a friend