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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 32287 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that the product delivers excellent sound quality, comfort, and impressive battery life. Users also appreciate the secure fit, seamless connectivity with iPhones, and the effective transparency mode. While the majority of feedback is positive, some individuals feel the device is slightly overpriced and find the volume control system to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1558 Showing 31,141-31,160 of 32,287 reviews
  • Rated 1 out of 5 stars

    Bad customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your customer service is very bad. I placed a recent order for the AirPods on sale. They were out of order then I call two weeks later and the order still hasn’t been filled. The customer said they were in stock and canceled the online order so I missed the sale price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Annoyed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great, for just over a month. Now one side is almost completely silent.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not that good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn’t fit god, they. bbbbbbbbbbbbb

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No item in receipt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item 11/24/23, I’m still waiting to receive such item . Spoke with merchant several times, still no item. Spoke with a third time requesting my money back, I’m still waiting for that. Then I contacted my bank.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for every hear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will fall off, no gor every hear , need a hookup to stay

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never delivered - Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never deliver and said it was going to be 3 days late. Disappointing SHIPT is terrible and their web too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these to be delivered the next day. Never came.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not for all ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    None of the tips fit my ear, and they always fall out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear duds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these in November 2024 for my husband for Christmas. They started not holding a charge and not charging at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unclear advertisement for free Apple Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Claimed to come with 3 months of Apple Music for free for new and returning customers. This was false. This is why I purchased here instead of Amazon. Disappointing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy let me down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero I would, I purchased these AirPods and opted in for the same day delivery, a couple days later, it’s out for delivery so I’m outside waiting for them, I receive an alert saying it was delivered but not at my my address. Refused to give me a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was improperly delivered and stolen and Best Buy doesn’t want to replace the item or do a refund. It was a Christmas gift! So disappointed!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got delivered..no support from Best Buy. Asked me to go to "local authorities"

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these AirBuds for a few weeks now, and I’m really impressed! The sound quality is crystal clear with deep bass, making music and calls super enjoyable. They fit comfortably and stay in place even during workouts. The battery life is solid, lasting all day with the case. Plus, the noise cancellation works surprisingly well. Definitely a great buy—highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Roadie delivery company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery person from Roadie stole my package, he took a picture of the package pretending he delivered it and took it back. I made a complaint and even showed footage of the delivery person stealing the package and I have yet received a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad, they didn't even last 15 days, they hear badly, and no matter how much I give them loads they don't want to carry

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    very uncomfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality just very uncomfortable. The most I can do is 1 hour top just one ear and switch.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Smh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was working good and then the left AirPod stop working

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never reviewed the item because Best Buy had them delivered to the incorrect build and left outside not in my Luxor locker as instructed so I don’t have them to review and Best Buy refuses to reship or refund do yourself a favor don’t buy from Best Buy go to target

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpod2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haven’t really worked out as well as I had hoped.

    No, I would not recommend this to a friend